Sena Furniture - Huntingdon

natalie D.

Super honest review.
Initial sales service - Fantastic. Really loved the warmth and passion of the staff and the options for fabrics really are mind blowing!
Delivery - Fantastic. Same passion and such a quick and slick delivery.
Product - Just Wow! Super happy with the whole piece. The bed function and storage work effortlessly! So many compliments already on this incredible stylish sofa.
Customer service (whilst waiting for delivery) - Shockingly bad. We were left chasing time and time again. The leg work involved in just getting updates was pretty bad. In the end we lost our excitement around this purchase. We started to wonder if the item would ever become reality. If we had been told a more realistic time-frame, we would have been much better equipped to wait...and i have to say, the sofa was very much worth the wait. The frustrations came from lack of honesty and updates from the company. If Sena improved in this area then I am confident reviews would improve as the product really is worth it!

Loraine S.

I first purchased 2 items of furniture from Sena a year ago and was impressed by both the level of service and quality of the both items. My recent purchase was from their amazing accessories range which they kindly sent me a catalogue to download. Whilst it is always a problem to judge the true colour online, I took a chance and was not disappointed. Both items arrived promptly, well packaged and look even better than expected. I would have no hesitation in returning to Sena for future purchases and highly recommend the company.

Mihai M.

Best furniture company ever!!!

Hi , i came back with the review for the sofa bed which I wanted to say that it is absolutely extraordinary the fabric, the modern design. Definitely the waiting was worth it. Regarding the customer service they are brilliant, 10 plus stars. Keep it like that guys. I will come back for the furnitures for the other rooms. Thank you.

David S.

Very knowledgeable and helpful. I wanted to make adjustments to the large TV unit to allow access to cupboards and drawers for network cables and oversized AV gear. They made these changes for me in advance but spent a lot of time at delivery making it just as I needed. Service over and above - excellent

Sameer Q.

Update (14/06/24): Surprise package turned up at the door today with replacement glass piece, as requested a couple of months ago. I also see the website has been completely revamped. Hopefully the incorrect instructions have been fed back to the supplier too. I'll consider the matter as closed and appreciate the resolution of this issue although it took a lot longer than it really should have. Updating the review to reflect.

Original Review:
I don't often resort to leaving negative reviews as most issues get resolved if you ask but in this case it was terrible service from start to finish ordering the Elio matt black coffee table which is just sold on behalf of a German furniture wholesaler called MCA (wish I knew this before and I would have ordered directly from them). Firstly the website is full of bugs with duplicate pages showing up, payments options do not work and multiple virus checkers (bitdefender, eset) report a banking Trojan on the website payment page. Managed to get a direct payment link for klarna bypassing the webpage with delivery that should have been 2-4 weeks as stated on the order page. Nearly 6 weeks later after not a single sales updates on the order page and no clear communication of where the order was, promises of the table 'being delivered to us today and we will have the shopping list by tomorrow at the latest' (heard this excuse 2 weeks in a row) and plenty of chasing up via email for information and getting generic replies (any info on the ordering process, tracking of the shipment, delays if the container was stuck in a port would have been more useful than no info at all), I eventually got a delivery date for a Monday at 7pm. This was close to 7 weeks after initial purchase which is far too long for a mass manufactured table. Maybe senna are bulk ordering and shipping from Europe but make this clear and don't put 'UK' on the order page when you're drop shipping orders. What's even worse is I then get a call on Sunday saying the delivery text for delivery date was wrong and it would be delivered today (2hrs notice). Thankfully I was in but it was just an absolute horrendous experience for what is meant to be a reputable company. Cannot fault the delivery driver though, he was polite and on time. Then it came to assembling the furniture and the instructions are just outright wrong asking you to screw in to C1 from the diagram not C6 (correct piece) (C1 IS THE TOP GLASS PANEL!!). There were multiple errors and misprints in the instructions (three panels labelled C7 in one image which should be C7, C8 and C9) and the stickers on the panels did not match up to the images in the drawings. To add insult to injury some panels were actually scuffed and scratched from the factory before assembly even began. See images for proof. Just a joke of a service and I definitely do NOT recommend Sena and will not be ordering from this company again.

Matteo F.

We are happy very happy with the Fiorano cabinets we bought from Sena Home Furniture. Assembly was quite straight forward and could be completed with a screwdriver. Assembly time was longer than suggested on the website but nothing too difficult. Some steps better completed by two people.

The wood of one of the cabinets we bought is not glued perfectly and for that reason the door is not fully straight. Even playing a bit with the hinges it doesn't align well but it's not a massive problem.

Otherwise we are happy with the product and the delivery guys. Delivery times were quite a bit longer than expected (purchase early June, delivery mid-August).

No problems communicating with the company either by email, internet chat or phone. Always had an answer and updates.

Maria H.

I am delighted with the TV units, not only are they fantastic quality but the size/storage was just what I was looking for.

I was equally delighted with the customer service, from start to finish. I purchased various items from other furniture suppliers, this year has brought many expected delays, Sena Furniture actively communicated all the way through, which was a breath of fresh air and the reason why I will definitely be a returning customer.

The delivery service was equally fantastic, the items were delivered pre-assembled, then unpacked, set up and all the packaging was taken away. The delivery agents were friendly, hardworking, and efficient. I could not have asked for a better service that matched the wonderful units.

Syedul I.

I ordered a tv unit including two Solid wood display cabinets and a tv stand from Sena. I’m very happy with the products. The amount of time taken to receive your order depends on the furniture you have selected. We ordered on the 8th of December 19 and received February 18th 2020. It took a little longer because of Christmas but it was definitely worth the wait. The customer service lady Alice was in contact with me throughout the whole process, keeping me up to date on the process of the manufacturing and delivery. The delivery person was very friendly and swiftly fitted the furniture in, including the LED shelves. The cabinets are really good quality and sturdy. There are beautiful unique elements to this furniture, I love how you can feel the natural texture of the wood. They even come with wall mount screws which is excellent if you want to make the cabinets extra secure. Overall I’m very happy with the service Sena has provided, I’ll definitely be coming back!