Asda Highbridge Superstore - Highbridge

Donna C.

Mum and I went into this store today to get our Christmas Veg for both of us and used one trolley.
We were rudely approached by a member of staff on the shop floor almost telling us off for picking up too much veg. 6 of each veg offer so well under for both of us anyway.
For a start we didn't ask for help and knew what we were doing, splitting at the till.
We didn't have a very good experience in store after that and decided to do the rest of our cupboard goods shopping elsewhere.
I feel this lady in particular needs some serious customer training asap as lacking in how to speak to your customers and keep them coming back to your store in the future.

Michael W.

Update 12th February 2025

I am pleased to be able to give a full FIVE STAR REVIEW based on the excellent experience of being dealt with by Nicola on the Customer Service desk. She has such a confident winning smile and easy, yet professional manner she is a real ambassador for the company. Well done management for spotting her skill set and allocating her to such a key role in the business.

Update 11/3/2024

Having scored the store 5 stars previously because of the exemplary customer received from a member of staff, it is a great disappointment to have to reduce it to one star because of the the inadequate performance of the management in responding to a complaint which identified a risk of injury to a customer or mamber of staff.
The dangerous situation in the disabled toilets at the store.

The placement of the toilet roll dispenser makes it extremely difficult to reach from a sitting position. If the user is perfectly fit, athletic or double jointed it might be possible but anyone with limited mobility would find it very difficult.
This situation was reported to a duty manager in October last year and still it shows no sign of it being addressed.
I attach pictures which although worth a thousand words, a visit to the facilities and trial run would, I believe drive the message home.

Previous five star visit.

I was in the store yesterday day shopping for somebody else and couldn't find on the shelves what they asked for.

I phoned them to ask about an alternative when a young lady, who was working in the store, overheard my conversation and waved to attract my attention. She pointed to the item on a shelf a mear 4 foot away.
She was alert to the customers, keen to help and empathetic enough not to make me feel like a idiot.
Top marks for customer service. Pictures attached

Sarah K.

Only one till open so a huge queue! Went to self service the first till frozen so we had to take everything off and re load on another till. The coupons on Asda rewards app not working. Staff standing around talking why can't they open another checkout?

Shellie T.

Special thank you to Ewan working on custom service yesterday (Thursday) helping me with some balloons for my mum's birthday. He was really friendly and helpful

Sophie W.

Your self checkout staff are miserable as hell unless they are mates with you. Sort them out.

TheTugboat22

Friendly staff, great choice. But if you shop early around 8.am shelves are not stacked and many items still to be put out.

david H.

Found it disgusting that no toilets were available not even disabled resulting in my wife being taken ill & people of all ages not being catered for when there is a portaloo hire company less than 1 mile away find it very disgusting for a food store await your response with interest

W.F.S.

Store is what it is , most of the staff is rude and shockingly unfit to deal with customers. Shopping there is pretty much like using a soiled toilet with no toilet paper roll. Basically they have what you went there for but you're in a crappy environment.