Asda South Shields Superstore - South Shields

Marty ?. R.

Warning to anyone using the pay at pump!

I always used this service and they pre-approve a £99 charge and refund the difference immediately after getting my fuel.

This time they approved £71 as that was what was left in my account at the time. After accidentally picking up a diesel pump and returning it, the transaction ended but the pre-approved charge was not refunded and ultimately cleared my bank account, even though I took no fuel. So I couldn’t tap my card to start again and couldn’t use my card on anything else as it was being declined! So I was ultimately stranded with no money or fuel. Tried to get help from Asda’s customer service but they just said it may refund next day.

It’s been 4 days now and the payment is still pending! this means I can’t use my card or access the money they have put on hold. This has been highly frustrating and stressful and the banks can’t do anything and although Asda are the merchants for the machines they cant help either! Left my details to speak to the manager who had gone home but as yet still no call!

After reading about similar experiences it has taken customers anything from 14days or over to get their money back. No good to me a few weeks before Christmas!

I will avoid these pumps in future.
I’m Hoping this info will help someone avoid being caught out like this. Not worth the risk unless you can afford up to £99 disappearing for a few weeks or longer

Steve B.

Arrived at the fresh pizza section one girl “cleaner” who advised “they are on their break”at 5:45 tea time i said I searched the store that’s supposed to be a super store and found one supervisor that was on the self serve tills. Explained the situation and his reply was “due to staff shortages there is one person on that counter and they are entitled to their break”. Really at this time?that’s not the customers fault as bad management for not having staff to cover. I counted 8 customers including myself feeling frustrated with this situation. All concerned being angry with one saying they were going elsewhere. On the wine section very little choice as shelves on a skeleton lookie likie competition. Searching down each isle looking for a staff member was a waste of time as they all must of been on a break. Arriving onto the tills one yes one open till in operation that’s supposed to be a super store at 6pm on a Friday evening witnessing the GSM “General store Manager” having to put his shopping through the self serve tills as he clearly had enough and wanted out. Get a grip please.

Mark R.

The customer service team need some training in customer service. When I went to return a parcel and explained I would need 2 labels as it came in to bags the response I got was a shrug of the shoulders, “never had that before”. Brenda certainly was not “Happy to help”

Fernando C.

Today, at the South Shields store, we saw this hair dryer priced at £22.50 as a promotional offer. However, when we scanned the code, the price showed up as £58. We spoke to some nearby employees, who confirmed that the label referred to the product but that the price was incorrect. They suggested we take the label with us to the tills.
We did so, but when they checked the price difference at the till, they promptly said it was for another product and rudely snatched the label from my hand, disappearing with it. They then tried to gaslight us by claiming that the hair dryer wasn't a hair dryer, and took our product away without even asking if we still wanted it. When I asked which product the label referred to, they conveniently said it wasn't on the shelf. Liars.
We felt so mistreated that we left a full trolley behind and have no intention of ever shopping there again.

Maureen E.

Staff at the customer service and cigarette counter do not care how long they make you wait to be served they are slow to act even one chatting with a friend as the que got longer they are not an asset to the store and absolute disgrace

John

Asda South Shields is based not far from King Street. It has easy access by bus and a pay & display car park.

Good:
Large range of items
Cafe
Toilets
Electronics and gaming section
Asda George
Asda Pharmacy
Open (almost) 24 hours

Bad:
Prices go up before a rollback, therefore you think you are getting a deal when you aren't.
Prices do not make any sense, a pack of 4 beans was £2 and yet a pack of 6 was also £2, neither were on rollback, see above as to why.
They keep moving things around, just keep them where they are.
Staff are scarce, when I find one, they are always busy.

Conclusion: 7/10

Whilst I do recommend Asda, there are parts that really frustrate me, items in the wrong place, prices going up before rollbacks. But I like it because it has pretty much everything you could want.

Gaming 2.

I'm a loyal customer to Asda. I have been for many years now. Been in today at 17:00 hours to get some shopping. Filled my bag pack up after paying for my food and still had some left to put in a shopping bag. Asked the young lady if I could get a shopping bag. She asked if I was paying for the bag separate and I said yes. She then put the bag through and said you’ll have to pay for the other stuff that I already payed for. I tried showing her the receipt but she wasn’t bothered about looking at it. She then decided to get security to stop me and ask if I had payed for everything. I felt embarrassed and discriminated by that since I’m always at Asda buying food. It’s a shame that one person who doesn’t like life in Asda spoils the service and experience for customers. Good reviews go far but bad reviews go further. She needs an office job 😂🤣😅

Nick

Used the Café today, if I was the manager of Asda, I would have the two people who work here as trainers for all my staff, Andrew who served and the lady whose name I did not get were a breath of fresh air, happy and so helpful, I watched the lady help a customer who was struggling. 10 out of 10 customer service as it should be.