GO Outdoors - Cambridge

Sheriff Vosjeson

Rubbish.
The act as UPS drop off point, but are not willing to print the label for you. The UPs website specifically says they do, but GO refuses to print.

Preprint drop off is fine, now have to find a printer location to print the label and cycle back to drop stuff off.
Rubbish Customer experience

Dave Jackson

Just been in to the Cambridge store, some retraining of staff in basic customer care is needed, the staff leaning in the rack open discussing which manager the preferred as to which one they could get away with doing less, didn’t move or even acknowledge the new customers in the shop! I then approached a different two staff to ask to try some cloths on which seemed like far to much trouble and I was made to feel I was inconveniencing the staff, not a single smile… then to finish trying to check out and the member of staff on the till couldn’t be more put out when I asked to renew my membership as I’d changed address…far too much hassle for him, he then also forgot to ring through items on counter. So we had to do another transaction…oh the hassle I caused!!! To the management, customer service is a basic of what you do! Get the simple things right, a smile, a welcome, if if we were being awkward customers (which we weren’t)…thank you, can I help you with anything else? Your welcome!!! Phrases that should be on the tip of your staffs tongue!! Poor show…

Richard Considine

A bizarre set-up in here: most products have an absurd price-tag with a much smaller number below it for 'members'. I wanted a shirt and a jacket and got in the queue with a view to becoming a member at the time of transaction. However, this system is clearly flawed - non-members take absolutely ages to become members, and the members themselves are not much quicker, as they have to stand at the till for ages, reciting their addresses, emails and various personal details (data protection dream). It took 15 minutes to arrive at the till, despite there being only 2 people in front of me. I was then told that to sign up would be an additional £5 for a year's membership. Patience evaporated and I left the items and the shop, never to return. Shame, as it used to be quite good.

Will Neale

Very helpful staff and good pricing. depending upon the value of what you are buying get a loyalty card for 10% off. they also offer a further 10% of if you are a National Trust or English Heritage member (Plus many others). Better pricing instore rather that on-line which is novel!

Laurence Lamarcq

No golf gear and misleading price tags - the real price is the number that is so small on the tag that you can't read it - so you get to the till thinking great! My total will be 19.99 and the guy tells you 39.99 please and you ask wait how much is this? He tells you if you want the price indicated on the tag which you could read you have to purchase the discount card !! I don't like being forced or mislead so I bought a £3 value item and left the rest behind - there is way more choice better prices at Decathlon do t waste time here

Viv Bambrough

We had to return a Westlake pop up day shelter as the mechanism was faulty. James listened to what we said and tried the mechanism himself to ensure it was faulty. He arranged a replacement shelter but before he let us leave the shop he insisted on checking that the new shelter’s mechanism was working properly. James was very polite, professional and helpful. An excellent customer service experience and a very satisfied customer - thank you James

Cecil Whitcomb

We bought 2 blow up mattresses for camping, not the cheapest quality at all, but both let us down, literally this weekend, while camping. Im so angry! What a waste of hard earned money.

Oliver Smart

They did not have boots in my size. I made the mistake of ordering for boots to be collected in store and paying for them. When I got home I found an email saying they cancelled the order. This was sent out 1 minute after I had paid! I would still have been in the store.

To get a refund I had to return to the store. Why they did not simply automatically issue a refund.

When I returned the process took over 25 minutes while they went through multiple phone calls that I had not received the boots. The assistant store manager treated me like some kind of criminal. No apology was given.

Go to Decathlon they have much they same stuff and know how to treat customers!