Alperton Argos (Inside Sainsbury's) - Wembley

Kiruba A.

Dear Argos Customer Service Team,

I am writing to formally complain about the service I received at your Alperton branch. During my visit, I was attended to by a staff member named Kaynath, whose behavior was both rude and unhelpful. She displayed a lack of professionalism, was dismissive of my queries, and appeared uninterested in assisting customers.

I expect better service from Argos, and such behavior is unacceptable. I kindly request that appropriate action be taken to address this issue to ensure that other customers do not face a similar experience.

I appreciate your prompt attention to this matter and look forward to your response.

P O. M. E. G. R. A. N. A. T. E.

Was a good store till they had a new manger Anker, completely unhinged and makes up his own policies that are separate from Argos itself.

Was sent the wrong size dress, unused, in original packaging with proof of purchase (within 30 days) and I was refused because it was different from what was ordered. Right dress just wrong size.

Clearly not a leader and was under qualified for the job. Will run the place in to the ground. Let’s hope higher ups realise before it’s too late.

Looking at the reviews before me, I’m not the only one who has an issue with the new manager and the hostile environment he has created.

Batu W.

New store manager Ankaar is destroying the place. Store policy changes depending on how he feels. Had a new item, sealed with receipt and I was told I could not return, only exchange. And was within the 30 days. Honestly, the behaviour in that store is disgusting. They have no interest in following company policy at this point I don’t think they actually want customers.

The workers there have serious attitude problems since the new manager arrived.

My advice is go to a different Argos or different shop all together.

Hanan S.

Awful experience at Argos Alperton today- Aicha, the manager, was rude, aggressive and unprofessional. She pro- longed a return for 40 minutes. This resulted in several other customers leaving, as Aicha and her 2 collegues were too busy trying to be difficult with me. In the end, I rightfully got my refund.
Headoffice need to review the staff at this branch ; I can see there are many negative reviews with the same name mentioned and similar issues.

TED N.

Really unhelpful people, Kaynat she’s so rude and disrespectful and lying about the hand over policy . She just put her nose in people matters, and there’s an old guy with glasses ( Vimal with dirty mouth smell refusing to give me the order because signature on Argos credit card not matching driver license which is so dumb and not common sense … I can’t understand how these folks work there,

Mia M.

Extremely unprofessional and rude management team! Ankur & Aisha are rude, inconsiderate and incompetent. Argos have issues which are clearly not dealt with as the same names keep coming up in the reviews about misconduct. This store make customers feel like crap and make out like they are above all as management. No consideration for policies, politeness or even consumer rights!
Second time I have had such a bad experience! Rather go to Amazon - least I don’t have to deal with incompetent individuals!
Absolutely disgraceful.

ZISHANULLAH R. M.

I recently purchased a fan from Argos in Alperton and encountered a few issues with both the product and the service. Upon assembling the fan, I noticed it was unusually wobbly. Given that the return policy allows for exchanges within 30 days, I decided to return it within a week for an exchange. Unfortunately, the experience at the counter was less than pleasant. The staff member seemed dismissive and implied that I might have mishandled the product, which was not the case. There were some whispers with a colleague, which made me feel even more uncomfortable.While I understand that everyone can have an off day, friendly and polite customer service can significantly enhance the shopping experience and reflect well on the company. It would be great to see a focus on positive customer interactions in the future.

N M.

This is the only Argos where store policy seemingly differs from other branches. It’s very inconsistent, but the bad experiences have just made it not worth taking that haggle.

Either there needs to be more training delivered to all managers to ensure they understand how to carry out returns policy, or there needs to be urgent training against resorting to condescension and rudeness.

As a customer, I don’t know if you’ve had a bad day or if you’re just a rude person, but I’d like to always assume it’s the former because customer-facing positions are very stressful. However, if I’m giving you that grace and you’re not even meeting me with a standard that I know is basic customer care let alone people skills, it’s very disconcerting.