Asda Bootle Orrell Lane Supermarket - Bootle

Barry R.

Prices don't make sense, nicoret mist spray, mint £31,berry £25 (same item,different flavour),then the following week,they will swop prices,on the same items, Costco sell same item for £20.
Come on asda,don't be greedy.

Louise M.

I purchased a hair colour (2/03/25), I immediately realized when I returned home I'd picked the wrong shade up, but it was Sunday, and the shop would be closing soon, so I came back today (3/3/25) at 8.00am before work to EXCHANGE, not REFUND.

I didn't have the receipt of purchase on me as I had done a big shop and had placed it somewhere. I shop at the Orrell Park Asda at least 4 times per week and the staff know me very well so I didn't think an exchange would be a problem.

I went to the kiosk and the lady serving was nice and helpful and called the (I'm assuming) the team leader, who informed me I couldn't exchange without a receipt as I could be a person who purchases it from somewhere else then bring it back there?, I politely asked could I show him evidence of the shop I did on my online banking which he refused to look saying it didn't matter, now, other shops I've been to so long as you can show them evidence of purchase are happy to exchange as apparently they can chase the receipt back. Also, surely if it scanned at Asda yesterday the same item should scan again to prove it was purchased there? or am I missing something? Had I of asked for a refund I would of understood his statement but I was just asking to exchange, same product but just a slightly different shade, so how is this a financial loss to Asda when its a like for like swap?

There was two members of staff on the self serve checkout tills who saw I was upset and asked if I was okay, I explained what had happened, both were lovely, but one in particular was very helpful and nice and went to see the store manager who refused to exchange without even coming out to see me.

I get I didn't have a receipt, but what I did have was evidence of purchase but I found the first guy I spoke to very unhelpful and the store manager didn't even come to investigate. I mean isn't that his/her job role. I called my husband and as it happens the receipt was in the other car in the console but my experience has really put me off. It may sound trivial but it's the principal of it.

I felt it was down to laziness from the so called senior members of the team, I spend an absolute fortune in that shop monthly and I can't believe how a loyal customer would be treated.

I have to say the one star and bad review is for the lazy store manager and team leader, who could of resolved it without fuss.

I have looked on the Asda complaints policy and they could of looked at the evidence I had but appears they couldn't be bothered to.

All the other members of staff in there are lovely and I have never had a problem with any of them, they all work extremely hard and are always helpful but the unhelpful dismissive attitude of the ones in charge was disgusting

Lesley E.

Asda Orrell Lane ...a huge thankyou to a member of your staff named Josh . On Friday night I had an accident with a bottle of fabric conditioner and it went all over my shopping trolley and everything in it ..the top just came off and it poured everywhere...josh was at hand and organised a clean up ..got a new trolley for me and redid my shopping while I was trying to clean myself and I cannot thank him enough ...the staff in there are Lovely but josh went over and above and I'd like him to be recognised by the store ...😀

clare H.

Just been to this Asda . To the lovely female member of staff that was just nice when we nearly had a little dance thank you for the smile and just being nice . To the female staff working by the milks please remember manners and not be arrogant . And the male cleaner that was very rude when I said after you . You looked at me like a piece of rubbish and just used your arm to say move after I had said after you . There was no need for your response . Life is to short we all never know what people are going through and it’s nice to be nice as just helping one persons smile may make a difference .

Conrad L.

Cancelling deliveries left right and center, MULTIPLE times I have experienced this appalling service after giving it far too many chances and to top it off they only notify you of cancellation a mere 5 mins before delivery is scheduled. Do not waste your time.

Yusuf

It is good for doing naughty stuff like lettus

Sasha S.

Waited for 1 hour for picking a uber order for customer , order should be ready when we get called for pickup

John W.

Good shop but trying to pay for your shopping is a nightmare. If your lucky you might find 1 person on a checkout but they won't call for more when the queue starts to build up and I know I could use the auto tills but I won't (personal choice) and why should I ? If they give me staff discount for doing there job I might consider it. Also am I insured for using electrical equipment on there premises?

Amy T.

Staff member Diane was great! So polite and very helpful. She stopped what she was doing to assist me. I couldn’t find where the prawn crackers were and they were on the stock shelf instead of on sale. So she told me to wait right there and got a stool to get them down for me. she was really polite and very kind so I thought I’d leave a nice review ❤️

joe B.

ordered a just eat delivery of 3 items kept changing the preparing time over and over again got to 3 & ½ hours wait time. tried to ring store to ask them to cancel it as no option on just eat too on web or phone only to be redirected to call centre abroad who were no use at all total joke this shop. if you not going to bother to bag order up for delivery just cancel it instead of keeping people waiting.

Fair R.

Friendly staff, lots of parking, petrol station on site and a cash machine. Doesn't carry as wide a range of products as the bigger stores due to its smaller size but it has the essential stuff and even a little george section and a bakery as well. Mostly self service checkouts but there's generally a manned till open as well. Ideal for a top up shop.

Shelley H.

Great range of products but I am a first and last time shopper here as I pay for my shopping and still got accused of being a shoplifter.

Barry R.

Prices don't make sense, nicoret mist spray, mint £31,berry £25 (same item,different flavour),then the following week,they will swop prices,on the same items, Costco sell same item for £20.
Come on asda,don't be greedy.