Asda Fareham Superstore - Fareham

Andrew J.

I checked before posting this review and I’m aware that local management have not responded to reviews for over a year. However, by posting, it does relieve the anger that the poor service offered does generate.
I gave up shopping in Asda many months ago. Since the price/quality ratio is extremely poor by comparison with local competition. Additionally, their staff, some of which I have known for many years are just extremely unhappy, which resonates with its dwindling numbers of customers.
Whilst I no longer shop in store, I was prepared to order some nightwear on a click and collect basis. Thus, after making my order on 23/12, I received an email on 25/12 that my order is ready for collection. So today, 26/12, I checked online that the store was open from 09.00 to 18.00. I drove down only to discover that click and collect was not available and no response to telephoning ext 245. The “click & collect” extension.
Truly, a company heading for oblivion!

Aiden D.

Lack of tills with staff on them is disappointing. They clearly want customers to use the self-service checkouts.
Max, who was working there, however, was so quick to deal with any issues. A lot of times, the staff at Asda are slow and clearly show annoyance at having to solve issues on the self-service checkouts, but Max was great and solved everything before I had to turn around.
A number lf of isles had cages in the way which was a bother. People tend to leave trolleys in aisles, which makes navigating a pain, but this isn't necessarily the store's fault.

Peter C.

Update 28/10/2022.

Sadly, Asda have jumped onto the same bandwagon as most supermarkets and have increased their prices in most cases from 20p to £1.50 per item in just over 2 weeks. I know things are difficult, but I believe these massive increases cannot be justified. As a result, having done a price check comparison we are now only buying 20% off our weekly shop from Asda compared to 90% last week. I can buy cheaper products at the same quality from Lidl. Sorry Asda but you here's one regular shopper that will buy elsewhere, as I'm now saving £40 weekly!

I get my petrol from their onsite station because it is always the cheapest in a five mile radius of my home.

We had for the past 11 years used Asda for at least 90% of our weekly shop. The store has a large range of goods for the home, clothing, music and DVDs, household appliances, magazines and newspapers, greetings cards and of course food. The staff are friendly and very helpfull.

Some annoyances I have are that very often stock levels are either very low or out of stock completely. Sometimes, aisles are obstructed by groups of staff members moving stock to the front of the shelves which not only makes it difficult getting down the aisle but also to goods. They would achieve more if there was one staff member in each aisle facing up!

Angie W.

Lack of manned tills despite lengthy queues. I had a coupon for money off all adult clothing and footwear. It was declined as I had bought a pair of slippers....since when are slippers considered nightwear and not foot wear. It seems that the blue light card benefits have dwindled to almost nothing too. Not been satisfied with customer experience at Asda for a while. Will be changing where I do my weekly shop.

Liam M.

The store itself is relatively well stocked, however the failsafes for Point of Sale failures are non-existant in the earlier hours.

If you find yourself in the unfortunate position of being in ASDA when tills fail you will not be able to be sold anything. This is because they do not take cash early hours, they are completely incapable of it.

Why the cash office is not open to stock tills on any premises when the store is open is actually beyond comprehension. Very poorly thought out by upper management.

Dee W.

Extremely rude security staff. Stopped me and asked to see receipt. I had pressed the do not print option. Don't give that as an option if you going to accuse me on way out. Asked her to check cctv which she did. I asked her to confirm she had seen me pay which she REFUSED to do so I asked for an apology and she rudely said no. Wouldn't of hurt to say sorry I was just doing my job. Unhelpful manager who wouldn't apologise either whilst security guard sniggered. Will not go back.

Peter S.

I wouldn’t touch Asda pharmacy with a barge pole!! My gp recommended me here due to them being to busy to see me. The “pharmacist” at Asda called me and started trying to tell me I had nothing wrong with me, then insisted that “you don’t have tonsillitis, I can’t help you” 2 days later and 111 have referred me to qa, to find it I have indeed got tonsillitis and this could have been sorted a lot sooner if the “pharmacist” could have been bother to see me. The guy here is an utter disgrace. Just wanted to tick me off the list without even seeing me to make his numbers look good. If you have anything wrong at all please don’t ever think to go here as this guy is as good as a chocolate teapot!!! I’m not sat at home in agony, with tonsolitis which is a hell of a lot worse than it should have been. How this pharmacist is “qualified” I’ll never know. Utter waste of time.

Nichola R.

The manager Tracey in the home delivery department is amazing! I spent over an hour with the customer service team who were super unhelpful and when I eventually got through to Tracey she was excellent. Tracey followed through on what she said she was going to do and genuinely wanted to help. Thank you so much Tracey. First class customer service. Give Tracey and pay rise!