Asda Grimsby Corporation Road Supermarket - Grimsby

Dave W.

IN the shop for 0720 did my shopping the self service was playing up I asked the girl at the counter for help and she was not very happy. If she doesn't want the job stand down and give your job to someone with more manners. I will take my business elsewhere.

louando1

Asda Grimsby Corporation Road Supermarket

My name is Lou, I suffer with depression and anxiety disorder from chronic stress with osteoarthritis in my joints. I have a Mini schnauzer you may off seen me in there with him, his my service dog . He helped me so much to get in stores to look around and get my shopping 🛒 he sits in the trolley people don't have any problem they find him so cute and very well behaved. I have to say between this small Asda, I feel so humble . The staff now have become friends.. how much each and every member off staff and including security show me such amazing service. They accepted my disability with respect ✊ they all work hard with a professional manner shown me how much they care for both me and Kaiser Duke .. even today the security guard out of his way to get me some support from the manager in this store. The reason for this I entered the Big Asda in Grimsby to push my anxiety to challenge myself to see if I could find new microwave. I was very nervous about it. I walk in the store with Kaiser in the trolley with him sitting patiently on his cushion. I show the same respect I do to any other store I enter showing my ID that his Working dog . There where 3 security guards, stood in the foyer. Two were just as polite as any other retail worker/security spoken to. They where happy that I took the time to explain why I have him in the trolley. I entry pass the gates when older security guard came across that was present I spoke about kaiser previously, confronted me to questioning me to take him out off the trolley, which I couldn't quite believe and it set me in a panic attack inside her attitude was quite abrupt, I have tried ringing the Big Grimsby Asda to put a complaint in at store all day with the phone number I was kindly given . Today . . I was told that it was very unacceptable to they this lady spoke to me . To why I wanted to share my experience with anyone that reads this , that I never received in any other store as I did In the Big Store of fact she quote " she didn't care what "the small Asda did" I was in shock from how she handled it compared to how this smaller store treats there customers!! It' such Family type store in the smaller one ! They truly know how important #mentalhealth is ! Well done to them all .. Maybe they could teach this security guard in the Big Asda how to use a bit more discretion to people with disability. I was in a very bad state when I left the store and it's taken me over a week to get back through the door with a bit more counselling, as I did today to do my normal shop i use too .. in a shop where I feel🙏 welcome. Thanks for your support and I hope this gets pass on to your head office xx

Ms Anderson

Martin Y.

Store manager should set an example and lead from the top, Facemasks are currently compulsory, half the staff including the manager do not wear them. Yet customers are expected to, strange that they all wore them when we didn’t have to. Such a shame as it is a good store with friendly staff.

Ebony L.

After a trip to Asda yesterday with my friends we left the store absolutely disgusted with the service we received. Firstly the fact two members of staff was speaking rudely against us, secondly the way we got treated when we didn't want an item. I'm so disappointed with this as my friend Chloe uses this store quite frequently. One of the staff (Emma I recall) said "I guess I'll put these back"(when we didn't want an item) when during the time we was there she was doing absolutely nothing. The experience I received last night was truly unprofessional and left me never wanting to come back ( which again Emma told us to "never come back again") If no stars was an option I would of choose that.

Stephen B.

Great little supermarket for most of your main shopping. Never been in this shop until covid19 appeared and disrupted our normal shopping routines. Now use it every week. Even during the real shortages back in March, they still had most of the items that I could never get in the big Tesco down the road. Good parking too, never too busy, really good range of goods for the size of shop.

Geraldine W.

Throughout the pandemic the staff at this store have been fantastic
They have been verbally abused by some customers but have always been cheerful and helpful to the nicer customers.
They deserve all the praise for all their hard work. And have helped wherever they can.

Chloe W.

After my experience yesterday I was appauled by the service. Firstly I was biast to give the west marsh a chance as I normally use the east marsh store. I was disgusted by the way I was treat by the manager "Emma" as she made snardy comments to myself for not wanting an item, that I was allergic too. This is not my fault and what happend to the customer is always right? I was so disappointed by the way I was spoken to and was close to leaving the store and my groceries behind. The staff members were doing no jobs however still complained when having to put a small pizza back into the chiller, this was very agrivating for myself to be called. The experience i recieved was awful and unprofessional in all accounts.

Bianca V. H.

Disgusting staff. I waited 40 min for the collection. Those old ladies are completely idioti