Asda Luton Superstore - Luton

Jasmin Weitberg

Shelves always half-full, looks often like a mess and dirty.
Can’t say a negative word about the staff. They’ve a lot to do and deal with so I understand when they sometimes don’t have enough time to help a customer.

I suggest hiring more staff to keep up with the problems!
Gluten-free, vegan section is really disappointing for such a big store.
And for these high prices I expect more

S R

Decent place for everyday shopping.
Have petrol station there with decent fuel prices so extra advantage.
Exit line or pickup point could be better as it’s very tight there. They recently reduced the number of tills operators and leave people for self service which is quite annoying when you have a a full trolly.
People crossing or driving past all the time so tight one.

gary draper

Big store with most things you would need.
Fancied fish finger sandwiches for lunch so walking around saw in a ,freezer at the end of an isle, special offer of mix and match 4 items for £6. The offer wasn’t recognised at the self service checkout ( massive queues everywhere with only 2 manned tills open !! ) so went to customer service, showed her the receipt and explained and she said ‘that can’t be an offer that’s to much for that price it’s going to be one of those days ‘ very unhappy and miserable to say the least! Had to show her the freezer she got the sticker off the door and returned to her desk. She did give us the money refund, but blimey customer service was not her forte.
Training or recruitment required there I think !!!!

Anastasia Davies

I frequently get my shopping delivered to my home. Andrew the delivery driver is a super star and I hope he gets recognised by his colleagues for making it a positive experience. Thank you Andrew!

Angela Dyke

Went today at 1.30pm and so disappointed with checkouts. Only 2 open checkouts and queues about 8 deep. In total took 25 minutes to pay for my goods. The cashier said they were fully staffed and usually only one till open! Although this store is close in distance it’s so time consuming it would be quicker to drive to a different town. Even the self serve tills were so busy and no staff around to help.

Lee Mudkins

Really inconvenient supermarket, do people nearby really runaway with trolleys? Then when in the store, many items out of stock, cardboard laying across floors and no sign of staff nearby stacking shelves etc. Then at the end thought I'd be self sufficient and use the self service because only 1 till... Yes 1 till on, but couldn't use self service as needed bags, there were none hanging up where they "should have been" and overwhelmed staff in the basket section taking forever to deal with system issues/age verifications etc so they couldn't actually help me at all for several minutes, so I just stand there waiting for their return, holding up everyone else as I needed a few bags for a trolley full of shopping. Overall, they really need to do the customer journey and see the flaws for themselves, not a great experience and would put me off returning as competition is fierce.

Perry Glover

Visited on 28/09/2024, got told by one of their staff that I had over filled my car with diesel, (i hadn't) she was then v rude to me, including putting her hand up to my face. We won't be back, suggest you avoid. Happy to help - er no.

Andrew Mudie

Not the best experience, shop appears to be poorly managed and there never seem to be enough staff working. Those.that are, appear disinterested and generally unhelpful.
The self scan machines are pretty hopeless and you will find yourself waiting an age for someone to sort it out when they can tear themselves away from chatting to colleagues.
Prices are not really competitive and the store has a general untidy and disorganized feel to it.
10 years ago this place was pretty decent but has steadily gone downhill.
Time for some wholesale changes, this is by far the worst Asda I've been in, in fact it's the worst supermarket anywhere I've been in lately.