Asda Middlesbrough Superstore - Middlesbrough

Deborah W.

My husband and I drove past your store today and noticed the diesel price on the lit up sign said 135.7 per litre so we decided we would fill up on our way back home which was actually a slight detour to get home. My husband filled up the car and when he looked at the petrol pump price it actually said we had been charged 139.7 per litre of diesel. We feel as though we have been conned here as the price should have been 135.7!!!!!!! It was incorrect to advertise the lower price and I am sure we were not the only ones to be conned!!!!!!! Is there any explanation for this?

A M.

Pizza counter is closed more than it's open . Always say understaffed but the shops quiet. Get more staff . Seems tho half of the shop is self service .... raging is a understatement.

Jade H.

Just a review to thank Tina today at the self-checkouts. She helped me with my ASDA reward app and saved me some pennies!! Thank you

Dawn O.

Excellent store and lovely staff.
Shop here most day's because it is a really nice environment to shop in and the music is always good too 👍.

Sarah T.

I was struggling to sign up to the Asda Rewards App at the self service check outs and I had assistance from a lovely lady with purple/red hair (didn't catch her name) but she was so lovely.
. It was around 6.20pm today. Told me about all the benefits of the app. Great Customer Service! What a gem!

Jan B. (.

This is a decent Asda and the staff are lovely but the lack of trollies is becoming a joke; you can't get a trolley for love or money and it's been this way for at least 2 months if not longer. And the amount of rubbish in the aisles is getting out of hand, it wouldn't take much for someone to whizz round the store every couple of hours and pick it up!
Be aware that the petrol price is different on the sign and at the pump....don't know if this is false advertising but it really needs sorting out.

Get it sorted Asda, this store is letting you down.

PsychNekoBrands

Waited 15 minutes at the self service checkout for assistance, it wasn’t the staffs fault they were running around like crazy. I noticed everyone around me was having trouble with items in the bagging area. The poor staff were so busy handing out plastic bags they clearly didn’t have time for everyone. Maybe it was bad timing but it seemed very unfair to both customers and the staff. Other people weren’t happy with the amount of time they were spending at the checkout area too.

Jayne W.

Placed an online order 15/06/24 for 3rd party express delivery £8.50 (delivered by Uber) at Asda Southbank.

So between Asda and Express delivery. A full bag of my shopping with almost £30 has gone missing… 5 item in total (not the first time).

My refund… reject! I rang Asda customer services as soon as I requested a refund. I knew they would reject refund as their usual response is it shows delivered to your address.

The whole Express deliver is so flawed as your trapped between Asda and Uber who will take no responsibility. Instead it’s the buyer who is penalized (no items and no refund) HOW CONVENIENT for both companies.

Be very careful when using Asda's Express delivery its flawed!