Asda Tunbridge Wells Superstore - Tunbridge Wells

The Asda Tunbridge Wells Superstore, located at Address: Longfield Rd, Tunbridge Wells TN2 3EY, United Kingdom, is known for its supermarket, ATM, and clothing offerings. This store features several points of interest, including no-contact delivery, delivery, in-store pick-up, on-site services, great produce, a wheelchair-accessible car park, and wheelchair-accessible entrance. The store also carries a wide range of products such as food, batteries, clothing, plastic bags, and accepts payment through credit cards, debit cards, and NFC mobile payments.

With a 3.3/5 average rating on Google My Business, the Asda Tunbridge Wells Superstore has received 304 reviews. While many customers appreciate the wide selection of products and the helpful staff members, some have noted that the store could improve its selection of boys' clothing and address issues with certain employees' customer service.

👍 Reviews of Asda Tunbridge Wells Superstore

Loz H.

4/5

Great Asda. Lots of friendly staff - especially those at the click and collect service point and at the self service tills.
Selection of clothes for boys could be improved- minimal available and seems to be a focus on girls clothing and school uniform.
However there is a staff member called Philip who does the delivery packing - so unbelievably rude, will block an aisle and not allow you to get to the shelves or block entrance to an aisle to prioritise what he is doing, does not help or accommodate any customers. Shouldn’t be on the floor when their are customers.

BTS A.

3/5

Don’t get the Shortcake biscuits by Asda unless you like the taste of tortilla crisp in your tea. I was ready to get the salsa out and some cheese on the side, absolute bollocks. Other than that big up Asda.

Ralph F.

2/5

Never been a big fan of Asda so have that in mind with this review. The parking and traffic around here is awful and it's better to pick your moments. Used the click and collect with Q-R code and it didn't register, entered it manually and still waited a while. Eventually an assistant checked and saw it was on their system but didn't show it as "Yellow" whatever that means!
Anyway best thing about Asda is that some and not all products are competitively priced.

l P.

1/5

Decided to download and use the scan and go app as I was in a hurry, fine going round the store. Picked up an item of clothing that had no tag so scanned another item so I didn’t have trouble at the tills. Got the the tills app kept asking me if I’d finished when I’d selected checkout then cleared my shopping completely. I asked the lady covering the scan and go tills and she pretty much shrugged and offered no help. I ended up lugging my stuff to self check out and asked the staff member to help as I had item that had no tag, said she needed to help some one else first but then never came to help. Appalling incompetent customer service, made for a very stressful experience. Would not return to the store solely based on the person as to me it demonstrates the attitude of the whole store.

Sarah B.

1/5

Ordered over £140 worth of food and all the fridge items was missing spent an hour calling no answer then tried to get a refund online got refused so now im £30 out of pocket and no one willing to sort the issue. Such a shame as i never had an issue before now. But the lack of support when part of your order missing is disgusting. Never had a refund before or an issue and missing half your shopoing dont meet their criteria.

Daniel P.

1/5

Wow…. Asda you’re setting your staff up to fail.
You need a qualification to work out the ‘offers’ being displayed….. the shelves are like the beginning of covid: empty.
The deals aren’t set up on tills yet….
Staff ended up advising me to shop somewhere else and I couldn’t blame them. Plus outside was a mess. Trollies everywhere.

tracy B.

1/5

I'm used to going to this store very early morning and there are no staff on the tills.
But I dropped in at 5pm. to get basic supplies.
There were empty cages scattered around most isles with no obvious staff attending to them. Hazardous to navigate with my large trolley ( no small ones anywhere) and elderly mother.
Got to the check out and there was one solitary member of staff and long queues for the scan and go (that I've not used) longer queues for the trolley shop and baskets. It took me twice as long to check my own things out than it did to choose my shopping.
I shall go back to Aldi or lidl in future. Definitely.

George C. S.

5/5

VERY GOOD my mom fell over on her stomach and the worker dragged her up very welcoming