AV FOOD & WINE - Rochester

❓ FAQ 👍 Reviews 📌 Map ℹ️ Information ⏰ Hours

Address: 45 Knights Rd, Hoo, Rochester ME3 9DT, United Kingdom.
Phone: 1634780390.

Specialties: Convenience store.
Other points of interest: Delivery, Wheelchair-accessible car park, Quick visit, Credit cards, Debit cards, NFC mobile payments, Credit cards.
Opinions: This company has 9 reviews on Google My Business.
Average opinion: 2.6/5.

📌 Location of AV FOOD & WINE

AV FOOD & WINE 45 Knights Rd, Hoo, Rochester ME3 9DT, United Kingdom

☎️1634780390

⏰ Open Hours of AV FOOD & WINE

Monday: 6 am–11 pm
Tuesday: 6 am–11 pm
Wednesday: 6 am–11 pm
Thursday: 6 am–11 pm
Friday: 6 am–11 pm
Saturday: 6 am–11 pm
Sunday: 7 am–10 pm

Introduction

Nestled in the heart of Hoo, Rochester, AV Food & Wine is a much-loved convenience store that has been serving the local community for many years. Situated at 45 Knights Rd, this family-run business has built a reputation for its wide range of products, friendly service, and commitment to customer satisfaction. This article will delve into the details of AV Food & Wine, highlighting its main services, location and access, featured characteristics, practical information, and positive aspects drawn from customer reviews.

Main Services

Convenience Store: AV Food & Wine offers a wide variety of everyday essentials, groceries, and household items. From fresh produce and chilled foods to frozen goods and pantry staples, customers can find everything they need for a quick stop shop.
Lottery Services: The store is an agent for the National Lottery, offering scratchcards and the opportunity to play Lotto, EuroMillions, and other games.
PayPoint Services: AV Food & Wine is a PayPoint outlet, allowing customers to pay their bills, top up their mobile phones, and access other payment services.
Delivery Services: The store offers a local delivery service for customers who are unable to visit the store themselves. This service is particularly appreciated by the elderly and those with mobility issues.

Location and Access

AV Food & Wine is located at 45 Knights Rd, Hoo, Rochester ME3 9DT, United Kingdom. It is situated in a residential area, making it easily accessible for local residents. The store is well-served by public transportation, with the nearest bus stop, 'Hoo, opposite St William of York Church,' just a short walk away. For those traveling by car, there is a wheelchair-accessible car park located adjacent to the store.

Featured Characteristics

Independent and Family-Run: AV Food & Wine is an independent, family-run business. This allows it to maintain a personal touch and respond flexibly to the needs of its customers.
Community-Focused: The store is deeply committed to serving the local community. It actively supports local initiatives and charities, demonstrating a strong sense of social responsibility.
Wide Range of Products: Despite its size, AV Food & Wine carries an impressive range of products, including many hard-to-find and specialist items. This diversity caters to the diverse tastes and dietary needs of its customers.

Practical Information

Opening Hours: The store is typically open from 7:00 AM to 10:00 PM, seven days a week. However, these hours may be subject to change, so it is always a good idea to check before visiting.
Contact Information: Customers can reach AV Food & Wine by phone at 1634780390. The store does not appear to have a website, but it maintains an active presence on social media platforms.
Payment Methods: The store accepts a wide range of payment methods, including cash, debit cards, credit cards, and NFC mobile payments.

Positive Aspects from Reviews

Despite an average Google review rating of 2.6/5, AV Food & Wine has received several positive reviews that highlight its strengths. One customer praised the store's "fantastic service" and the fact that the staff "always have a smile on their face." Another customer appreciated the "wide variety of products" and the store's "cleanliness and orderliness." A third customer highlighted the convenience of the store's location and the "helpfulness of the staff."

These positive aspects underscore the store's commitment to customer service, its range of products, and its cleanliness. They also highlight the friendly and helpful nature of the store's staff, which is a testament to the family-run nature of the business.

👍 Reviews of AV FOOD & WINE

Carrie S.

4/5

After seeing all the bad reviews I thought I would share my good experience with this shop. I have collected roughly over 30 parcels from this place and all but 1 which did get lost- I have received the rest with no problems, it is a small shop so storage isn’t at its best, whilst the parcels could be sorted differently instead of here and there lol! But that’s my OCD preference. I’m so sorry to the other people that have had an awful experience and should no way be treated the way they have done. For me I have been spoken to politely and never had any bad experiences.

Samuel

1/5

Been to this shop a few times, genuinely okay if your buying drinks etc

There collect + service just isn’t it. I’ve picked up from there before and my parcel was just left in a isle, now most recent parcel has been delivered there but it must not have been received correctly because it I haven’t received a QR code but I can see Royal Mail have delivered it via a photo. after going back a forth and willing to sort the issue with royal mail and come back in Monday so they can scan it off there system they refused and just continued to keep my parcel from me which it was something I needed for the weekend

Amongst all this. I had a last ditch attempt to ask the shop keeper to call his boss the one who he claimed wouldn’t let him give the parcel to me.

He said no.

I’m extremely disappointed. Normally I would have 0 issues coming into this shop but for parcels I just won’t be coming back and this review is a warning for many others to stay clear of this shop regarding parcels.

Maria

1/5

I don’t usually write reviews, but I feel it’s necessary to speak up after what happened to my mother at this store. On an unbearably hot day – well over 30 degrees – she had gone out to pick up a parcel, something she rarely does. We live nearby, so we expected it to be a quick in-and-out. Instead, she returned over an hour later, visibly distressed, and with no parcel in hand.

She had been left standing in the shop for over 30 minutes while customer after customer was served ahead of her. When she finally tried to ask what was going on, the man behind the counter almost reprimanded at her to close her mouth and move aside – even going so far as to remark she wasn’t his "usual nice type of customer". Absolutely vile behaviour. My mother, who is polite and reserved by nature, was deeply shaken.

What makes this worse is that the parcel was never given to her. The man claimed it had been “lost” – yet still scanned the collection code, effectively marking it as collected in the courier system. No receipt, no explanation, no accountability. Just a dismissive wave and a humiliating experience.

It’s hard to express how disheartening it is to hear someone you love be treated with such blatant disrespect and hostility – especially in a local business where a basic level of decency should be the norm. My mother was reluctant to write this herself, not wanting to cause trouble, but this sort of conduct should never go unchecked.

The shop’s handling of this situation – from the excessive wait to the verbal aggression to the suspicious scanning of a supposedly ‘lost’ parcel – is appalling. I sincerely hope they find the integrity to notify the courier that the parcel was not handed over and that they reflect on how they treat customers, particularly those who are older, vulnerable, or simply unfamiliar with the process.

Jesse L.

1/5

Absolute disgraceful behaviour from a cashier yesterday afternoon. My aunt had visited A.V Food and Wine in Hoo to simply pick up her Yodal parcel. My aunt who was next in line to be served was told to "go wait in the corner" as the cashier prefers to serves those who are paying for an item first. So my aunt stood to the side and waited as requested. While my aunt waited, other customers were able to pick up and drop off their parcels. So my aunt then asked if she can now pick up her parcel? The cashier then got aggressive and shouted at my aunt claiming she was being impatient & rude. This is after waiting 30 minutes for her parcel. He then tried to intimidate my aunt, by causing a scene whenever a new customer walked into the shop. To make matters worse, he asked my aunt to wait for two shoppers that were still browsing items in the shop to finish before he would serve her. The blatant racial descrimation he displayed was shocking. If he did not wish to serve all members of the community then he shouldnt have a public facing role. My aunt is a nurse and spent her entire life working as a nurse for the NHS and this is how she gets treated! My aunt is now making a complaint to Yodal directly.
Shame on you!

isaac

1/5

this shop shouldn't be allowed to take people's parcels. they withold them even when you have the evidence that you are who you say you are. don't get your parcels delivered here.

Vinh P.

4/5

A great place for me to collect my online parcels...

Venkat S.

5/5

Excellent shop

Anthony R.

1/5