3/5
Edit: The last few times I have visited, the staff have been consistently polite and friendly. Hope this is a positive sign.
Past review: Very rude, time wasting staff. After 15 mins of informing me that my parcel had not arrived, with an aggressive and condensing tone, the vendor let me check my name against the Evri list. My parcel had arrived.
He had seen my name in writing. Complete time waster. Ask to check the list if he says your parcel hasn't arrived.