Booker Eastbourne - Eastbourne

Sneha X.

I had a terrible experience at Eastbourne Booker today.

An employee named Chris was, to say the least, extremely rude and behaved as though he ran the place. There was only one till open, and I was waiting in the queue. Shortly after, an elderly couple joined the line behind me.

Chris then came over and opened another till. Despite clearly seeing that I had been waiting longer, he called the couple over instead of me. I am absolutely certain he noticed I was there first.

I didn’t want to bring this up, but I am clearly pregnant and had already been waiting for a while. It was quite upsetting to be overlooked in such a dismissive manner. When I asked him, “You knew I came first, right?” he simply said, “I didn’t know.” But let’s be honest—of course he knew. He just didn’t care and walked away after being questioned.

To add to the disappointment, the elderly couple didn’t offer to let me go ahead either, even though they must have known I was there before them. In my experience, older couples are usually considerate and respectful, but unfortunately, not this time.

Chris, you could have handled this with more decency. There are already many complaints about poor customer service at this branch, and frankly, I’m not surprised if this is the general standard. My experience today just added to that list.

Tricia S.

Most goods are a bargain but there is constant competition from the high street supermarkets. However, after my visit today, I was quite disappointed by the attitude of the cashier who dealt with my purchases. On learning I did not use the scanner as I purchased my goods, I was then subjected to a rather forthright and unnecessary lecture from that particular member of staff as to why I should have used one. (How I choose to shop is no one's business but my own).
A distinct lack of customer service definitely let down what is usually a pleasant visit to the warehouse.

Kyriacos K.

Good value meat and some bull cleaning items. Some things are cheaper but some are the same price or more than Tesco Clubcard prices or lidl prices

Rachel S. B.

Mel’s customer service is terrible she’s so rude. I’m not one to leave reviews but every time she serves me she is very unpleasant.

Liam R.

Signed up to bookers online , went down there for the first time in person and the jobs worth woman behind the customer service counter was very rude , loud and trying to intimidate me.

Will never try and use again

Antony M.

A few items are a good price. But many are cheaper in a supermarket

Neil S.

Friendly helpful staff great prices.
Lincolnshire sausages are the best

Andre D.

Very disorganized service. They stopped my delivery without notice and changed it to collection only. When I called, they promised someone would contact me in 10 minutes – I waited 4 hours and had to call back. Then, they said someone call me later! when I asked when is later, she said Monday next week. For me, 'later' means a few hours, not 4 days – especially when it's already Thursday. They could have at least informed me earlier so I could make other arrangements. Really frustrating experience.