Co-op Food - Chester - Westminster Park - Chester

Tracy M.

I find staff here rude, no eye contact when asking a question, very dismissive, unhelpful, I've only just started going here, sad to say not a good experience and this has been on every occasion of visiting the shop. Since its local tried to give it a few chances but definitely lost a customer, not only me but my family members too, who have received the same bad customer service.

Abdullah S.

10-4-25 @07:25 been to shop to buy some baguette 🥖 for my breakfast but unfortunately the baguette’s weren’t ready.Most people eat breakfast around 7-7:30 prior to working hours.When I asked the staff he said it ll be ready in hour which will make the time 08:25!!! Most people around 08:25 are on the way to work or already started working .So what’s the point of serving baguettes just after breakfast time?Very disappointed and might not go there ever again

Fish T.

Staff are friendly, well stocked reasonably priced store. Two self checkouts, one accepts cash and card, one card only. Manned tills also. Clearance section is great, 23p pot noodles today, £4 4pk of monster last week.

Sophia F.

Gave 1 star because I can't unfortunately give any less. Did a shopping order on just eat today as I have mobility issue currently. Items were missing which I only realise once the driver had left, so I called the store to sort out the issues. I was passed to the supposed store manager Liam who spoke to me in such a rude, dismissive and abrupt tone. He spoke to me as if he didn't care, saying there was nothing he could do, and gave me 2 options saying I could sort a refund on the app or come in to the store. I said I had mobility issues and he said well they're you're choices. I asked if the driver could be notified and could bring me the missing items, they said no, I asked about the store sending the missing items, was refused, then told I have 1 of 2 options there and that's all they could do. I said it's the stores fault, he agreed and said it would be dealt with and looked in to. I said by how he was speaking to me, I wasn't reassured that anything would be done at all. The way he spoke to me was if he just didn't care and when I pointed out his tone, he said he was trying to help and, saying he doesn't come one to work to to get abuse. He wasn't helping, he was being rude and dismissive and all I did was point out the tone in which he was speaking to me and pointed out how it sounds like he doesn't care. I asked if the calls were recorded, he said yes. Good, I hope whoever listens to it can see how rude he speaks to people. He didn't apologize for the mistake, just basically was speaking to me as if it was an inconvenience to him and he was just telling me whatever to get me to go away and to not make it their problem, like he just thought it's not his problem and didn't want it to be. I said I was going to sort out another order but I don't want anything more from this store, sorted out a refund and I'll go elsewhere. They should remember that their business is nothing without customers and if they continue to speak to people and do thing the way they are, their business won't last very long. Even if nothing could be done, the way I was spoken to, was what made it so appaulling. Quite frankly if I'd read previous reviews, I wouldn't have done a delivery with them in the first place. Seems I'm not the only person who has experience similar/the same.

Nicola P.

Don't ever close the Co Ops especially in favour of the Aldi 's in this world
Good quality, especially their flowers, they actually last.
Been going a long while, my Nana used it back in the 40s.
Helpful kind staff. Especially in lock down, brought the trolley item out to our car.

Please bring back the Portuguese Tarts!! Cakes that is!!

Win, Nicola Chester.

Sarah H.

Staff are always friendly! Always well stocked!

Rhian B.

I must say a huge thank you to Liam...I think that's his name. Yesterday I asked about Bethany Wine, which I believe that Co-op sold. Westminster Park didn't have any but the branch near where he lives, had some. So he went out if his way to get this for me. Amazing service! Thank you!

Jules F.

Coop itself is nicely set up.

Checkout staff at this one unfortunately are unfriendly and lazy. Surely your role includes placing items into the bag not just running it past the barcode reader? Instead they just watch in near silence the shopper doing it themselves. Automation cannot come soon enough, which is a shame since a corner shop in a village/suburb should have a friendly, community feel