Co-op Food - Kingston - Lower Marsh Lane - Surbiton

Co-op Food - Kingston - Lower Marsh Lane

Located at 120 Villiers Avenue, Surbiton KT5 8BH, United Kingdom, Co-op Food Kingston Lower Marsh Lane stands as a prominent Convenience store serving the local community. This branch, part of the extensive Co-op Food network, is strategically positioned to cater to the everyday needs of residents and visitors in the Kingston area. Its official website can be accessed via coop.co.uk, providing essential information and services for customers seeking details about this specific store.

Key Features and Services

This Co-op Food outlet offers a comprehensive range of services tailored for modern customer convenience. Key features include:

• Delivery: Customers can avail of delivery services, ensuring that shopping needs are met even from home.
• In-store Shopping: A traditional shopping experience is available within the store's premises.
• On-site Services: Various services are provided directly at the location.
• Accessibility: The store is committed to inclusivity with a wheelchair-accessible car park and wheelchair-accessible entrance, welcoming customers with disabilities.
• Prepared Foods: A selection of prepared meals is available for those seeking quick meal solutions.
• Quick Visit: The store is designed for brief shopping trips, accommodating customers with minimal time.
• Payment Methods: Offering flexibility, they accept credit cards, debit cards, and NFC mobile payments.

Customer Experience and Location

Situated at 120 Villiers Avenue, Surbiton, this store falls under the post code KT5 8BH, making it easily identifiable and accessible. Its location in Surbiton places it within a residential and commercial hub, enhancing its accessibility to a wide clientele. The store's focus on being a reliable Convenience store is evident in its operational structure designed for efficiency.

Customer feedback, reflected in the 53 reviews available on Google My Business, provides valuable insights into the typical customer experience. The average rating of 3.4/5 indicates a generally satisfactory experience, though there is scope for improvement. Based on reviews, the staff are consistently praised for their excellent service, with particular appreciation noted for the quality and pricing of fruits. Even during challenging times, such as a previous cyber attack, the staff maintained high standards, ensuring customer understanding and satisfaction. This commitment to service contributes significantly to the store's reputation as a welcoming and reliable shopping destination.

For individuals seeking recommendations, the Co-op Food Kingston Lower Marsh Lane is an excellent choice. It is highly recommended for its convenient location, reliable delivery options, and commitment to customer service. The store's focus on prepared foods and quick visit facilities caters well to busy individuals. Furthermore, its accessibility features make it an inclusive option for all customers. Regular shoppers appreciate the good value, especially on fresh produce, reinforcing its position as a community cornerstone.

Summary of Recommendations

When considering Co-op Food Kingston Lower Marsh Lane, prioritize its accessibility features and diverse payment methods for convenience. For those valuing fresh produce and competitive pricing, this store excels. The reliable delivery and prepared food options make it suitable for various lifestyles. While customer service receives positive feedback, keeping an eye on the average rating suggests continuous improvement efforts. Overall, it presents itself as a solid option for everyday shopping needs within the Kingston area.

Detailed Information

For direct inquiries or to explore their product range, customers can contact the store using the provided phone number: 2083992562. This direct line facilitates efficient communication regarding any specific requirements or questions about services and offerings. The store's dedication to providing essential goods and services, coupled with its community-oriented approach, solidifies its role as a vital local resource.

It is important to note the store's operational commitment, ensuring that even during unforeseen circumstances, the fundamental need for essential goods is met with care and professionalism. This reliability is a cornerstone of the Co-op Food brand, and this Kingston branch is no exception.

👍 Reviews of Co-op Food - Kingston - Lower Marsh Lane

Joanna P.

5/5

THE STAFF ARE ALWAYS EXCELLENT. THE FRUIT BRILLIANT AND WELL PRICED. VERY CONVENIENT FOR ME. EVEN DURING THE CYBER ATTACK AFTER MATH THE STAFF WERE VERY GOOD. THE CUSTOMERS UNDERSTANDING OF THE SITUATION. I ENJOY SHOPPING THERE. THANK YOU.

Aanchal G.

1/5

These guys just never picks up phone when I place order online. I tried calling them 5-6 times but no one picked. They substituted my cheese rolls with blueberries muffin and I have bad allergy with blueberries. Last time my friend ordered and they sent some mix muffins as substitute of a product and it was not mentioned that it had blueberries but it did and I had a allergic reaction to it. Luckily I just had a tiny bite. If you guys are not going to pick up phone they why do even have one. 🤬

Faith S.

1/5

Incredibly expensive, not a great selection, and staff consistently close the store 20-30 minutes every night. There's even been times they've closed it 1hr or 1.5hrs before they're meant to.

Andria

4/5

Good local supermarket, with a decent range of products despite it being a small store. Make sure you get your Co-op membership card/ sign-up online, as it saves you £ & gives you vouchers. Friendly staff too 👌

Evie T.

1/5

Nice store but has a consistent problem with closing before 11pm (as it states it will be open till) i’ve come to coop at 10:20 and it’s been closed. one time i came at half 10 and they closed the doors in my face even though they were meant to be open for another half an hour. i understand maybe 5-10 minutes before close but not 40!!! There never seems to be a day where they are open until the official time. it is not acceptable to be shutting out customers every day before closing time. change the time you will be open to if you can’t be bothered to work the extra 40 minutes

Ana-Maria B.

2/5

Was really happy when the shop opened as it was close to home and handy to have it opened for so many hours .
However, since then day by day getting more and more disappointed.
Restocking is never done in time and shop runs out of the most elementary products daily.
The Costa machine gets broken so often that it is rarely used and if you want to pay cash, well that’s your bad luck as there is no one at the till ever unless you ask for somebody to come
Opening hours are from 7 but the shop rarely opens at 7 on dot so if you’re on your way to work and in a rush you’ll have to do without whatever you wanted to buy as surely the shop is not opened on time( that’s especially on a Sunday)
Overall, the start was good but the quality of service has decreased drastically to the point that I rather go a bit further than having to deal with another dissatisfaction

Danny J.

1/5

They just expanded to Just eat and I thought would be a really good way to shop for small items last minute. I placed an order today and they accepted. Put delivery time back about 6 times well over an hour and half and then just cancelled it.

No explanation, apology or reason, utterly useless service, waste of time and would never recommend anyone use that service with this store

K K.

1/5

The store is run by people that are just miserable and treat regular customers like thieves. This makes the store very unpleasant to be shop in. I have had a few that displayed offers don't appear don't checkout.