Costco Thurrock - Grays

Ashok L.

Visiting Costco for the first time can be quite an overwhelming experience due to the vast selection of products available. Even after reading tips online about efficient shopping at Costco, the sheer variety may be surprising. When purchasing your membership, the online process is very straightforward, and verifying it at the customer service desk was efficient. The staff were professional and even recommended an upgrade to my membership, as there was a promotional offer that provides additional value and benefits.

Overall, the experience was positive, particularly with the food services, which were both efficient and affordable. The hot dogs and pizza offered were tasty and reasonably priced. Additionally, the store layout is user-friendly, with goods well-organized in clearly marked aisles. For those planning to visit, it’s advisable to go on weekdays rather than weekends to avoid crowds. It’s also important to set a budget, as it can be easy to overspend while exploring the extensive offerings.

Grayson

The freshly made food/cakes are amazing. Staff are very friendly and helpful. Great prices for bulk buying.

They have a great selection of Halloween and Christmas decor (added a few pictures).

The only reason for the four stars is that sometimes the pricing for things is missing or not near the item/products, which can get confusing. Also, it can get hectic with people and quite cramped, especially with a trolley!

Colin C.

Costco at Lakeside Retail Park is a fantastic shopping experience for those who appreciate quality service and a wide selection of products at great prices. One of the first things that stands out about this location is the exceptional customer service, particularly at the customer service desk. The staff are always friendly, attentive, and quick to assist with any queries, making the overall shopping experience smooth and hassle-free.

The store itself is clean, tidy, and extremely well-organized. Shelves are well-stocked with a diverse range of products, from groceries to electronics, household items, and clothing. It’s easy to navigate the aisles, as everything is clearly labeled and spaced out to allow for comfortable browsing even during peak hours.

One of the highlights of this Costco location is the sheer number of open checkouts. Unlike many retailers where long queues are common, this store makes a point of keeping lines short by having plenty of tills open and an efficient checkout process. This is a huge time-saver, especially during busy periods.

Costco at Lakeside also stands out for its real bargains. Whether you're looking for bulk buys on everyday essentials or discounted high-quality items, there’s something for everyone. The store’s range of Kirkland products, known for their quality and value, is a particular draw. Moreover, the frequent special offers and rotating seasonal items keep the shopping experience exciting.

Overall, Costco Lakeside Retail Park excels in delivering a convenient, enjoyable shopping experience. With great customer service, an expansive selection of goods, and unbeatable prices, it’s easy to see why so many people make this their go-to for bulk shopping and bargain hunting. Whether you’re a regular or a first-time shopper, you’re likely to leave satisfied and with great value for your money.

G M.

Costco Thurrock provides a bustling, one-stop shopping experience with a wide selection of bulk products, a busy food court, and additional services like tyre sales and an optical section. Open 7 days a week: 10am - 8:30pm Monday - Friday, Saturday 9:30am - 7pm, and Sunday 11am - 5pm.

You will always find parking outside, and there is also a Costco petrol station for members only, offering unbeatable prices on fuel. You'll always find something new, as the stock changes so quickly, so if you see something you like, don't wait—buy two! 😉

SATHISH K.

Good range of items as usual. I saw a lot of exotic fruits like jack fruit and mangosteen. These are really hard to find especially since they are fresh and the quality was excellent 👍.

Kin L. (.

Very Big Costco, seem to be more friendly kind of ppl over here compared to Croydon's one... Anyways, Weekend guaranteed a queue before opening hours. If u can visit on weekdays, then it would be a better experience as less likely to have some little kids running about while pushing yr loaded 100kg trolley... only recently got introduced to the costco hype by my partner n i see why. With the cost of living going crazy sometimes u do find some good savings, the bottles of water and toilet roll always ppl crowding over it 😅 like these none left. Great selections sometimes the things they have may not be restocked, so just buy it while u can! Bulk buying definitely here is cheaper compared to the normal supermarkets. Must go get some £1.50 Hot Dog with a drink can't go wrong, although the queue to pick up is always long. 4 stars cause the queuing sometimes get super hectic like a human traffic jam the design from the tills need to be improved and replanned for better spacing as the trolleys are twice the size of normal ones. Parking is maximum 2 hrs which is rather short as sometimes u can spend 30 mins just to queue and get out of the building cause they check on the Receipt

Jessy J.

I have been a loyal Costco member for many years.
After shopping and dining at the store around midday on November 11. I noticed on my way to the parking that I had been overcharged for an extra jar of kimchi. I returned to the customer service desk to resolve the issue, yet the representative was dismissive and unprofessional. Without checking my membership record, she curtly stated, “You already left the store.” I explained that the overcharge was not my fault, but she disregarded my explanation and consulted the on-duty manager. She then told me that a staff member would need to go to my car to check if the item was there.
At this point, I felt deeply disrespected. I suggested that reviewing CCTV footage would be more appropriate than assuming I might be dishonest. I have a long and trustworthy membership history, with only a few quality-related returns over the years. I even asked if it was believable that I would attempt to deceive anyone over a £6.49 jar of kimchi. Nonetheless, she ignored my points, and my husband eventually went with a staff member to check our car. The refund was eventually issued, but no apology was offered. Only when I explicitly expressed my frustration did the representative offer a reluctant and emotionless apology, making me feel even more dismissed.

I felt I was racially discriminated against. and it has seriously affected my desire to shop at Costco. Furthermore, I am concerned about the professionalism of the store’s management team. Shouldn’t customer service take membership history and customer credibility into account before approaching members with suspicion?
This incident has left me feeling disrespected and unfairly treated. Will never go back to Costco Thurrock.

Peckhams B.

The Website shows it's opened on the 1at January 2025 until 20:30pm

When we arrived it was CLOSED!!!!

Why didn't they UPDATE THEIR OPENING HOURS
It could have saved me crossing the DART CHARGE 😭