COSTCUTER - High Wycombe

Okay, here’s a comprehensive overview of Costcutter, crafted with a formal and helpful tone, suitable for someone seeking information about this retail establishment:

Costcutter: A Detailed Overview

Costcutter is a prominent convenience store and supermarket chain operating throughout the United Kingdom. It’s a consistently accessible option for a wide range of everyday shopping needs, offering a blend of familiar supermarket staples alongside the immediate grab-and-go convenience expected of a smaller store format.

Location and Contact Information

The specific Costcutter location under discussion is situated at 464-466 London Rd, High Wycombe HP11 1LP, United Kingdom. While a phone number isn’t readily available, the most current and detailed information can be found via their official website: costcutter.co.uk. This website provides an invaluable resource for browsing store hours, product availability, and company news.

Specialties and Services

Costcutter distinguishes itself through a multifaceted approach to retail. Beyond the standard grocery offerings, they specialize in providing a diverse selection of products, including: Organic products, prepared foods (such as a popular salad bar), and essential items like passport photos. Customers also benefit from the option of delivery services, including the more rapid same-day delivery, catering to busy schedules. A significant aspect of their service is the availability of additional financial services, such as check cashing. Payment options are comprehensive, encompassing credit cards, debit cards, and increasingly, NFC mobile payments.

Points of Interest & Customer Experience

The High Wycombe branch, like others in the Costcutter network, strives to offer a streamlined shopping experience. Features like plastic bags are readily available, and the store is designed for accessibility, boasting a wheelchair-accessible entrance. The store encourages quick visits, recognizing the need for efficient service. It’s important to note that Costcutter actively encourages customer feedback and actively monitors its online reputation.

Customer Sentiment & Ratings

Currently, Costcutter, as reflected in its Google My Business profile, has garnered 32 customer reviews. The average rating stands at 3.5 out of 5, indicating a generally positive perception. However, a significant portion of the feedback centers around issues related to third-party delivery services and, occasionally, return processes. It appears there’s a considerable disparity in customer experiences – with many long-standing customers praising the store's service and family-run ethos, while others have expressed frustration with external delivery partners.

Recommendation

For anyone seeking a reliable source of groceries and convenience items, Costcutter presents a viable option. We strongly encourage potential customers to visit the Costcutter website at costcutter.co.uk to explore store locations, check product availability, and familiarize themselves with their service offerings. Given the varied feedback, we recommend contacting the store directly through their website to discuss any specific concerns or inquiries. This proactive approach will ensure a positive and informed shopping experience.

👍 Reviews of COSTCUTER

James W.

5/5

So many people here showing their frustrations about returned or issues with 3rd party delivery services that offer their services through this shop.
This is not reflective of the customer service or great prices offered in store.
If you're to boycott because of the nonsense reviews posted due to lack of understanding of how returns processes are of previous customers then more fool you. I've been using this branch for over a year and NEVER had an issue. Thank you for such great service from a family run business. An example to be set for others that I've experienced

Abby W.

2/5

Hi can someone contact me ASAP, as I dropped off my parcels 3 weeks ago to the owner and it has not been sent out when he said he will send it out. Please contact me ASAP before I make visitations to your store. I’ve called 6 numbers related to you online and none work.

Jas S.

5/5

Evri parcel machine works 99% of the time! Excellent service. Some of the people who have reviewed previously think that this store is a customer service for your lost parcels. Only evri or your parcel courier can track your parcels if they are lost, stolen or missing.

A B.

3/5

A very odd shop. Pretty handy if you’re walking past, but I’m pretty sure some of the stuff displayed is old enough to possess a driving license.

Dan

1/5

Lost my parcel and non of them could care less, I spent 20mins twice searching their unorganised collection point.
Tesco next door do evri and keep it behind the till. Use them.

Staff also lied to me first time, they said evri hasn't been even though the collect box was empty and delivery shelves stacked.

Preemiting your reply,
If I receive an email saying my parcel is at your shop that means you've signed for it.

aaleem H.

5/5

Love the place from the staff to the range of items to the pricing. Everything is just superb
Might rival the tesco next door

T E.

1/5

Pretty uninformed staff. Tried to use Hermes drop off NO PACKAGE RETURN yet the staff kept telling me they can’t accept the return unless I’ve packaged it.

Genuinely ridiculous they don’t even know what return services they’re meant to offer and I can see I’m not the only one whose had problem returning packages here.

Angela S.

5/5

Hello COSTCUTER
From a loyal regular customer COSTCUTER has a wonderfully variety of products from vapes to Shisha pipes from Food to sun glasses, headphones to shampoo, everything reasonably priced. I enjoy shopping there knowing ile be able to what I'm after.