Deol's Convenience Store - Crewe

Jack B.

A very important parcel has been delivered to this shop for me to collect. When collecting the parcel they told me that they had sent the parcel back to UPS even though they accepted the parcel from the courier. So now I have to contact UPS over my parcel that was needed for an important birthday present.

Daniel B.

Listed on Evri's website as open until 9pm...technically true, but I went there at 3:30pm to send a return parcel (through Evri) and they have a sign at the till saying they don't do parcels between 3-4pm (why doesn't Evri know this and have something on their site?). Massive inconvenience, and I could have gone back half an hour later, but it took me 15 minutes to GET there so even if I went home I'd have to leave straight away.

NEVER using this shop for anything again, and I am not overreacting as this isn't the first issue I have had with them (one of the issues was with Evri and their machine not working, others with the quality of service generally)

W'ton D. B.

Wish I could give 0 rating. The staff is very rude specially the elder man and the other young man. In a several occasions, we’ve experienced their rudeness. Multiple times they are not happy to release parcel as it is already 19:30-19:45hours and told me to come back next day but I insisted as I will be at work again next day. Also, one time we were just asking/enquiring about a parcel but was still not on their list and they were very rude and just cut the conversation and said goodbye as if pushing us to leave the store. The lady is ok though.

Charlotte D. (.

Wish I could give 0 stars. Staff are nothing but awkward. They receive parcels through ParcelShop (Evri) and when trying to collect they move the goalpost as and when. They say they allow parcel drop offs between 9:30am and 8pm yet if you arrive at 7:55pm you can forget about it. The middle aged man is fine with other people collecting parcels for you as long as they have your ID and proof of the order details. The older man says that this is a breach in policy and not allowed. Despite being on video call and speaking to the shop assistant and asking him to please release my parcel to my partner he refused stating that I must be there in person. When challenged with the fact that his colleague allows third person collections with proof of the recipients ID he shrugged his shoulder. I have a disabled child at home and getting out is difficult at the best of times. I requested that he return my parcel to the sender so I could get my refund and he said no he would not, he would wait 10 days before doing this. I’m now without money and without my item in limbo waiting for him to return MY paid for item to the seller so I can order again elsewhere. I asked him over the phone if I could raise a complaint about his colleague as obviously he has allowed something that is now being described as not allowed and he put the phone down on me. Extremely unprofessional and they are so blunt and rude any way. No hello. No friendliness at all. Just cold. West St garage are by far superior and worth the extra distance. Friendly guys who actually want to help.

Hannah O.

Very friendly the older gentleman always says hi and engages in friendly chat. Feels like old fashioned local i enjoy comming to the shop when only need a few litttle bits

Build M. G.

Can’t fault this shop. Have always been reliable and friendly. Offering great prices, services and helpful staff. Been going for the past 15 years

Hemant

Agnieszka M.