DFS Cambridge - Cambridge

Simone J.

Staff are really lovely . Not pushy or trying to get you to buy things you don’t want just really informative and helpful

Mimi E. R.

Needed a new sofa as ours died a death in the house move and needed one fairly soon.

Ali helped us find a sofa and sort out all the extras (upgrading the cushions and adding on a sofa protection plan). We were looking at one at Sofology but Ali explained that it’s actually owned by DFS anyway just more expensive.

Chris F.

Lots of choice, very attentive and helpful assistants. Nothing for us but that was us not the store

Danny B.

We visited DFS Cambridge to see what they had to offer, following our visit to SCS the day before.

While we were approached fairly quickly, it was in a very relaxed & friendly way, just to say hello and to shout if we needed help.

Store is laid out well and evidence of social distancing measures throughout, in addition to being asked to sanitise our hands on arrival and departure.

Its a large store with a wide range of styles & colours. Looked at various options and there were 2 particular suites/lines that we really liked in their "Resillience" range: the Noah manual recliner suite and the Vinson Smart power recliner suite.

We were approached by Ali who is the assistant store manager.

He provided information about each option and talked through some of the differences etc.

We decided to go ahead on their Vinson suite because it was incredibly comfortable, with some really cool features; go check the range out on their website, very very good!

Ali helped us make the interest free credit application and explained all the details to us very clearly, along with the protection and cover available at an extra cost (which was very reasonable) and the lead time for delivery and associated cost (again, reasonable).

He sent us on our way, promising to let us know before close of business what the outcome of the credit application was.

True to his word, he called us towards the end of the day to confirm it had all gone through etc.

The shopping and buying experience was very good. I will update the review following delivery, to advise on the delivery experience and whether everything is in good order with the furniture.

Michelle

Visited the store today to look for a new sofa set, considering we were the only people in the store other than staff members they weren't bothered about helping at all and were more interested in sitting on their phones and chatting to each other. We left and went to sofology and recieved excellent customer service

Georgia A.

We went to DFS and chose a sofa ready for our house move in a few months. We were able to delay the delivery date until we moved house. A few weeks on from ordering we got an email saying “thanks for your order” and was later left a voicemail saying there was a glitch on the system and it deleted our order so they had to put it through again hence the new email and not to worry about it. On the day we were due the sofas we got a call saying the company were outside (they weren’t) and it turned out that DFS put the 2nd order through with the same billing and shipping address which on our order in store the billing address was our current address and shipping was our new address (I have proof). Kindly a family member took the order in for us as we needed the sofas on the day but I phoned DFS and no one would put me through to the Cambridge store and told me I had to wait 2-3 days for someone to speak to me to get this resolved! Due to this we then had to travel to the store and speak to them direct, everyone there knew what had gone on and yet no one had rang and spoke to us. We advised that the delivery company said they could deliver to the correct address but needed approval from the store and the store manager called the driver and his manager and came back to us to say that it would be delivered that evening. We went back home and waited all evening and at 19:30 we rang the driver and he said he had no deliveries scheduled to us for that evening or the next day! Due to this we separately as an additional cost to us, we had to organise a trailer and pay someone to collect our new sofas which cost over £200 to get sofas from a family members home (they had 4 sofas in a small living room which was ridiculous!) and transport to ours and then setup. I never got a call back from DFS at all to arrange a collection so if we hadn’t done it we would’ve never got the sofas. I raised a complaint and was called by the store manager and he could only offer me £99 refund for all of this and half price delivery on any future orders!! The conversation was basically saying that we shouldn’t have got a family member to take in the order as if then registered as delivered etc as if it was our problem when we actually spoke to him direct in store and he “resolved” this for us. We only moved into our property so that we had stuff there and somewhere to sleep and we were literally sleeping on the floor for a few nights because of these continuous issues. DFS tried at all costs to pin the blame when everything start to finish was their fault and to only refund £99 when we spent over £3k on sofas (not financed) is an insult to say the least! Will not be ordering again.

rachel D.

We have had are sofa and chair for 9 years and the spring went, so we were thinking of what we could buy, but when we went in I said “my spring had gone in the chair “ they said we have a 10 year spring free repair, so I went online and booked it in and they came out, only took 20 mins and all done. *So Don’t Remember 10Years repair*

Sam M.

Awful wouldn't recommend going at all.

We called in one Saturday found the sofa we liked it was very busy and we had the children with us and told the wait was just over an hour so we returned the following weekend with no children.

We were told the staff were dealing with other people but we were in the queue to be seen. We waited and waited and waited patiently to order. Finally after a hour and 15 minutes the staff member said you are next I'm just taking this persons payment.

Payment completed we think great. However a woman goes running up to the staff member says "I've seen a sofa in your second hand area I need to buy it now I can't wait as I've got things to do".

The staff member then walks off with the lady. We were left absolutely shell shocked we had waited that long to do our order and someone can run in and be seen straight away.
They lost our custom and we definitely wouldn't return again.

I completely appreciate it's a busy store but put more staff on if you can't keep up with demand and if people have been waiting a long while serve them and explain it other customers if they come that you have other people who have been waiting a long time.

Go elsewhere if you want to actually be served.