Dreams Torquay - Torquay

Laura H.

We visited Dreams today after having previously visited pretty much every bed shop in the bay. We were met by Jenny and we just have to say how great our experience was with her as our assistant. She wasn’t too pushy, she gave us space but also helped when we needed it and check in on us. We didn’t think we would buy a mattress today, but we did and are so grateful for all her help. Recommend the use of the sleep tech too, this helped narrow down a lot of choices. Thanks Jenny and Dreams!

Colin D. J.

Stephen the Torquay store assistant was more than helpful. He explained all the pros and cons of the various beds and mattresses, the degree of firmness, amount of support and number of springs etc. He could not have been more helpful. First class!

David W.

The salesman - Stephen - was very professional and helpful. He showed us a very comprehensive range of mattresses and pillows. We were given plenty of time to try the mattresses recommended by the assessment machine and we were not pressured to buy the most expensive in the range. We were offered refreshments several times. We were very pleased with the whole process.

Vicky S.

We had a great experience at this mattress store! Kane was incredibly helpful, taking the time to guide us through the options without being pushy at all. The machine they use to analyze your sleeping positions was a fantastic tool and really helped us narrow down what would work best. Although we didn’t end up buying a mattress this time, we wouldn’t hesitate to come back here when we’re ready. Highly recommend this place if you’re looking for expert advice and a no-pressure shopping experience!

Simon E.

Wow what a great person Kane is at the store. As soon as we arrived we informed him we were just looking as we were not currently in a position to buy but doubt research. We were offered a drink and a looked around. Later he came back to explain the science between the beds, pros and cons. What works better for your sleep and pain issues. He also suggests three different types of bed depending on your budget. A really nice guy and we will certainly be back when ready to make a purchase. He is a credit to your team. I wasn't asked to make a review but I was so impressed that I wanted to

Maisie L.

I purchased the Beatrice Sleepezee mattress from Dreams, and it arrived in perfect condition. However, after about three weeks of use, it developed a fault. Since I had paid for the warranty, I requested a replacement. A technician came to inspect the mattress, approved the request, and arranged for a new one to be sent. Unfortunately, the replacement delivery was delayed by four weeks. When the new mattress arrived, the delivery team refused to bring it in, claiming our hallway was too small—despite the original mattress being delivered without any issues. They also suggested that the fault was caused by how the mattress was lifted to the bedroom, even though the problem didn’t appear until week three.

Now, three months later, we’re still sleeping on the faulty mattress, our request for a replacement is being ignored, and we’re being told to select a different mattress entirely. The customer service has been horrendous, and it’s incredibly disappointing considering we paid nearly £2,000 for what was supposed to be a high-quality product.

Wouldn’t recommend.

Ann B.

The staff member was friendly and helpful. He gave us all the information we needed to make up our minds about which bed to buy & being offered a drink while doing paper work was good too.

Boris L.

Looking for our new bed today. Great experience with friendly staff - no pushy sales - just amazing service - really helpful and made the whole experience a dream!!
Looking forward to our Lucia bed delivery in a couple of weeks.
Thank you again