Home Outlet Store - Rushden

Okay, here’s a detailed description of Home Outlet Store, crafted with a formal and approachable tone, designed to be helpful to potential customers:

Introduction to Home Outlet Store

Home Outlet Store is a well-established furniture store located in Rushden, Northamptonshire, United Kingdom. It’s a popular destination for shoppers seeking affordable furniture and home goods. The store operates from its address at Wellingborough Rd, Rushden NN10 6AY, and can be easily reached via telephone at 1933313224. Visitors can also explore their offerings and learn more on their website: homeoutlets.co.uk.

Location and Accessibility

The store’s physical location is a significant advantage. Situated at the end of Wellingborough Road, near a roundabout, it’s relatively straightforward to find. However, it’s advisable to plan visits carefully due to a limited car park. Peak times can lead to congestion, so shoppers are encouraged to avoid these periods. Notably, Home Outlet Store prioritizes accessibility, offering a wheelchair accessible entrance and a wheelchair accessible parking lot, ensuring that customers with mobility concerns can easily access the store.

Services and Payment Options

Home Outlet Store provides a range of convenient services to enhance the shopping experience. Customers have the option of delivery, in-store pickup, and even same-day delivery for added efficiency. Furthermore, the store accepts a variety of payment methods including credit cards, debit cards, and increasingly, NFC mobile payments, catering to diverse customer preferences. An assembly service is also available to assist with the setup of purchased furniture.

What to Expect – Inventory and Quality

The store operates from a sizable warehouse, suggesting a substantial inventory of furniture and home goods. Customers can expect to find a diverse selection, with a focus on value. However, it's worth noting that some customer feedback suggests a mixture of new and used items, with a potential for encountering items requiring minor repairs or showing signs of wear. It is recommended to carefully inspect each item before purchase to ensure it meets individual expectations.

Customer Feedback & Overall Impression

Home Outlet Store currently boasts 670 reviews on Google My Business, reflecting a robust level of customer engagement. The average customer rating is 3.9 out of 5, indicating a generally positive experience. Customers frequently commend the great prices and plenty of choice available. The helpfulness of the staff is consistently highlighted, contributing to a positive atmosphere. Delivery personnel are also often praised for their assistance.

Recommendation

For individuals seeking affordable furniture and home goods with convenient service options, Home Outlet Store presents a compelling choice. To explore the full range of products, services, and current promotions, we strongly recommend visiting their website at homeoutlets.co.uk. Contacting them directly through their website will allow you to inquire about specific items, delivery arrangements, and any other questions you may have. We believe Home Outlet Store offers a worthwhile shopping experience for the discerning customer.

👍 Reviews of Home Outlet Store

Mandy C.

5/5

Our return visit, bought a few items, staff always handy to help. Great prices and plenty of choice. Delivery guys were great and very helpful.

R J.

4/5

Easily found at the end of wellingborough Road by the roundabout.
A small car park, so try and avoid busy times.
You can ask for delivery, or collection yourself.
Plenty of goods inside a large warehouse..
Do check the item though as alot of damaged stock on the floor, which isn't discounted enough for the damage I believe.
Plenty of bargains to be had though.

Sophia G.

5/5

Love this place! Such friendly staff, great prices and the storage / delivery options is great meaning I had peace of mind knowing I had a sofa picked and paid for and I could request delivery exactly when I needed it for our house move 😀 our sofa had no issues, some minor damage was on the kitchen islands I got but that's also one of the reasons for how they reduce the prices, damage or end of line stuff... if you're OK the have those possibilities to save your pennies, 100% go and check out the stock!

Lorraine N.

1/5

Rude staff and client care is almost non existent for The Home Outlet Store ( Rushden branch). They may have items on offer but the rudeness of their staff is like nothing I have ever experienced! They did not explain at any stage that if you decided to purchase one thing, you as a customer must literally run around the shop looking for that exact person who you initially spoke to. How is that good customer service especially when you can see staff doing zero at the till point. On Saturday 2nd November, I approached the check out and asked for assistance as my husband wanted an additional item. The 2 ladies at the checkout, who were not serving any customers at this point, asked me to go hunting around the shop to find the person I initially spoke to re another item over an hour ago! I enquired why that is the case as we were not aware that is the process as it was my first time there only to be met by rolling eyes, then the woman at the checkout stormed off and in front of my sight gossips about me to another colleague, then marches towards me and says another guy will help me when he is available. A 3rd guy Mike said he will do it with so much attitude and anything but good customer service skills!. I asked him why the staff in the shop were so rude and unhelpful and he started telling me I am not the only customer and if I wanted to leave the things then I should do that! I was shocked to be honest as I have never ever been treated in such an appalling way. I told him I will go to social media and he said carry on and be a warrior and stormed off. My husband and I just had to leave the store without anything because of the complete disrespect and very poor customer service we experienced at this store. I am not precious about waiting my turn or following rules or process but that process or rules must be explained to your customers. Your customers pay for the items so they do deserve at least basic manners and respect! I will never support this store as a matter of principal and I will make sure that my family and friends know about our terrible experience too! I suggest the management team seriously consider sending their staff on a customer service skills course and they can learn the basics of client care and customer service. Very disappointed especially as this was our first and only time visiting the store and I can confidently say we will never step foot there again and neither will anyone we know! Lo

Cassie K. P.

5/5

I was shocked by the prices!!
Some real bargains to be had.
Helpful staff.
Lots of choice & reasonable prices.
Just wish I had known about this place before we pretty much furnished our house.
Pretty good quality items too.
Would definitely recommend this place to anyone looking for cheap decent furniture!

Chamitha B.

5/5

Home outlet store has most of best furniture and I would definitely recommend to anyone. The price is reasonable and affordable.

Claire W.

5/5

Great store, lots of excellent discounts. Helpful staff, definitely recommend visiting.

Matt U.

4/5

Huge store with loads of furniture. Staff are very helpful, just very cold in the winter!