1/5
Very disappointing. Our previous experiences have been positive but on this occasion, due to the attitude of one member of staff, we left feeling pretty upset. We travelled especially from Hawes as we thought House and Home would have a garden kneeler. They did, high up on a shelf. On the front of the shelf there was a price of £19.99 and next to it a sticker said £16.99. So we picked one up and headed for the till. Of course that came up at £19.99. We challenged this saying the shelf sticked showed a reduction and my wife was asked 'show me'. Attitude straight away made us uneasy. My wife showed her and her response was that it referred to another kneeler. No reference on the ticket. Can we look at that one then, clearly annoyed the assistant called across to another employee for help and they had to get a pair of steps to find the alternative kneeler above and behind the first and handed it down. This was marked at £18.99. So the one with no ticket was £19.99 and the one marked at £18.99 was £16.99. Confused? We were. My wife tried to add some humour as she walked back to the till about the confusing prices but was just ignored. We tried to engage again at the till but she eas having none of it. We were supposed to know the differences in pricing. Do you know what, we cant be doing with this. Clearly trying to help local businesses is not appreciated. We left without a purchase, not due to the confusing pricing but her attitude. My wife was left very upset. Such a shame. It will take a lot for us the return.