Ilkeston Waterside Retail Park Argos - Ilkeston

Amy

Ordered a chair through the app said it was ready to collect today so drove from Mansfield (as no other stores had them in stock other then Ilkeston) took us over an hour in traffic, triple checked everything was okay before we left the house kept saying ready to collect, checked halfway to the store and it said collect tomorrow..so phoned the helpline to which they said they don’t have the chair in stock but on the app it says ready to collect today…waste of time and journey and you have to wait 5 days for a refund joke ..maybe they should look at updating there app so it’s actually accurate instead of giving false information.

D. M.

It is the first time I have used this Argos, the staff were friendly and polite, the shop was clean and tidy, I didn't have to wait a long time at all to receive my item.
It's located in a relatively small retail park with quote a large carpark, lots of disabled parking.

Shush_ Y.

If you reserve something online and collect here, no problem, but try and buy something, they are clueless.
I had a gift voucher so took it into store to buy something I had my eye on, you can’t buy that using a gift voucher I was told. What? How do you work that out I enquired, my manager told me she replied, well why don’t you try, oh no, the manager said you can’t use a gift voucher to buy that, it won’t work she said defiantly. Well you haven’t even tried I told her as I turned and left as I realised I was facing wilful ignorance.
I went home onto the Argos website and made my purchase using the very gift voucher they were adamant wouldn’t go through.
I won’t waste my time with them again

Stephen A.

The staff were extremely helpful I had purchased a couple of things one was a large box.the assistant could see I might struggle with it as I'm 70 and i have a bad back and I have difficulty walking. She brought the items out for me to my car which helped me tremendously.it was nice to recieve great customer service and I am leaving this review to show my appreciation and to say thanks,far too many are quick to moan but it's nice to give credit where credits due

Keith T.

Had a problem with a product went into store to be served by the rudest female manager I've ever met won't be going back in a hurry

Leanne P.

Ordered an item over the phone and told it would be there for me to collect after 10am the next day. It wasn't. I was told it would now be the next day. Total waste of time.

John-Paul S.

I am loving this Argos store, I know that it has taken business from the high street, but since being here it is easier to access plenty of parking, the store is much bigger and has a better range of products in stock. The staff are mostly great (only had a couple who have proven to be either a complete idiot or rude for no apparent reason) the place is usually clean, tidy, and well laid out. And most importantly service is a 1000% better than it used to be.

Alan M.

I bought a DJI Mini 2 SE drone nine days ago from Argos at Ilkeston. On getting it home I charged the batteries for a 5 minute test flight.

The drone has no screen with it and I had to use my smart phone which was of no use outdoors as the images were too dark.

I wanted to return the item for credit and purchase a more expensive drone which has a screen on the control pad.

The store manager refused to refund the purchase as the box and been opened and the drone had been used ( 5 minutes ).

I discovered that they don't have a 30 day returns policy for the drone and they won't credit a product if the box has been opened and the items used at all.

I cannot recommend anyone to use Argos because of their Returns Policy and wish I had bought the item from Amazon who are more flexible.

We have bought a lot of items from Argos over the years but never again.