Ince Blundell Garages - Liverpool

Giz M.

Visited this used car outlet as their website offered just the type of vehicle and price range I was interested for my son, a learner needing his first car. The stock at the dealership was as described and well-presented. The site was busy with potential customers, probably a good initial sign. My son found a car he liked and we met with Mark on sales. A pleasant, approachable, down-to-earth bloke who gave all the information we needed. Mark definitely has a ‘No pressure’ selling technique, allowing the time to view the vehicle un-pestered followed by a short test drive. This approach suits me perfectly. He was around but not in your face. The buying process was stress free. Ince Blundell serviced and MOTd the car as agreed and did some minor maintenance before collection too. Only collected the car this morning so early days but, right now, I have no hesitation in recommending Ince Blundell if you need a vehicle that fits their stock profile. Thanks for your help Mark.

Chaz

I recently bought a blue Ford Fiesta from Ince Blundell Garages, and I was thrilled with the experience. The salesman was friendly, knowledgeable, and extremely helpful. He helped me find the perfect car, which was in pristine condition. The entire process was smooth, from the paperwork to the handover, and he made sure I understood all the features of my new Fiesta. His attention to detail and excellent customer service truly stood out. I highly recommend Ince Blundell Garages for anyone looking for a quality car and an stress-free buying experience!

Oliver G.

I cannot recommend IB Garages enough, Mark who sold me my Ford B-Max was nothing but pleasant to deal with from start to finish, something which can’t be said for the larger/main dealerships a lot of the time. A truly personalised experience and understood any concerns and addressed them without making me feel burdensome.

The highest praise I can bestow upon them is that I wouldn’t hesitate to recommend them to my nearest and dearest.

A well-deserved 5 stars, it is apparent why they have been in business so long. Hoping they are still around when I am next in the market!

A particular thanks to you again Mark, you’re a gentleman.

Callum P.

I bought a 2014 diesel Ford Focus around a month ago. I had been looking for and researching the model for a while and the price was extremely competitive, especially considering you get a generous three month warranty. My car came with full service history and two keys.

I wanted a few things done to the car before purchasing and this was all done without a price hike. This took me by surprise as other dealers had all raised their prices over my budget when asked to do the same jobs. On pick up, the car had been cleaned and all the jobs completed with documentation.

I realised within a month that the A/C wasn't working and Mark was very apologetic, had it booked in at a time convenient to me and provided me with a courtesy car. My only regret is that I should have just stayed at the Starbucks next door as the car was ready within a couple of hours!

Just note, if you're buying from further afield and want maintenance under warranty, it has to be done at the dealer. So if travelling from far, make sure you test everything before arranging pickup to save you a long trip.

Overall, experience was great. The three month warranty and the top notch staff who are willing to go above and beyond to keep you happy really takes the stress out of buying a second hand car. Thanks, and will definitely recommend!

peter M.

Bought a 15 plate focus a few months ago very happy with the car Matthew agreed to do the cambelt which has been done. Sales team mark and Steve very helpful before I bought the car and after the service I received was excellent would recommend

Kevin S.

Hi everyone if you are considering buying a car from Once Blundell Garages.

Just purchased a VW Golf GT 2014 for my son and his girlfriend.l, this is my experience to date.

Arranged for a test drive with the garage, turned up and met by an enthusiastic salesperson, checked the car before the test drive and found hardly any fuel in the car for the test drive, low pressure on the front driver's side tyre and both front tyres below the wear marks (so would of needed replacing immediately as they were illegal) no mention of this from the salesperson!

Did the test drive with my wife all seemed OK, checked the MOT online and found the car had an advisory for both front brake discs and had not he sorted out before they put the car on sale?

Agreed to buy the car if everything was sorted including the alloy wheels being refurbished, new brake discs, tyres and car being serviced.

Agreed a discount for us to sort out the tyres myself and told by the salesperson that they on put budget tyres on any car, so I agreed to sort out the correct spec tyres for the car.

Left a deposit and agreed to pickup the car following week after all items had been sorted, discussed warranty with the salesperson and they were pushing the RAC warranty as my son lives in London and they only provide 6 months warranty and you need to bring the car to them for repairs.

Salesperson rang on the following Monday and said they were sorting the wheels and service but the chief mechanic said the brake discs were OK, I argued the case and they then agreed to replace them and also a third tyre as they were not happy with it. They also requested they sort out the tyres now as it was easier and they were refurbishing the alloys at the same time.

Collection day arrived and we turned up, sorted out taxing the car and asked to see the car before paying the remainder of the balance bit the salesperson insisted we pay first, paid the bill and bought the warranty after a bit more of a push from the salesperson and we asked if any fuel was in the car (noting what had happened on the test drive!) We were told the car had fuel in it, Salesperson brought the car round and being given the keys the salesperson was keen to get on with the next customer, checked the brake discs, tyres and refurbished alloys, brake discs and tyres new as promised, alloys were a different matter someone had just sanded them down and sprayed some silver paint on them, worse then before the refurbishment, told the salesperson I was not happy with them but the answer was we just have a bloke come and do them, no offer to sort it out!

Immediately went to the garage nearby and filled the car up with 48 litres of diesel now a full tank, set off home and loss of tyre pressure light came on after a couple of miles, pulled over checked tyres and reset pressure monitor, once home checked all tyre pressures and guess what the one not replaced was low pressure.

Telephoned the salesperson about paperwork for service carried out and still waiting.

Although they were reasonably helpful, my impression is that they just want to sell as many cars as quick as possible and the deal is done move on to the next customer. We did purchase the car despite the issues as it was the right car at a reasonable price.

M C.

* OUTSTANDING CUSTOMER SERVICE *

Brilliant customer service from start to finish, I dealt with Matthew who was polite, honest & at no point did I feel under any pressure to make a decision.

Matthew was so laid back and made me feel at ease from the minute I walked in to the showroom.

Even the after sales has been brilliant, I had a minor issue which was dealt with quickly with no hassle at all. I would like to mention Chris who works in the garage, he was so polite and helpful too. When we left the garage, Chris said, if you need anything, let us know, we are here to help.

From someone who has previously worked in the motor trade, this place is the real deal.

You can see cars are ‘Hand picked’ I would have no hesitation in recommending this business to anyone.

Pay this place a visit, you will not be disappointed.

Ken F. -. K.

3rd vehicle I have bought here, great service, great prices.