Ixworth Surgery - Bury Saint Edmunds

Susan M.

The doctors and practice nurses are excellent, professional and proficient. I have always been treated sympathetically with care and kindness.The reception staff do their best to meet your needs and the pharmacy is well run and efficient. Outstanding practice.

Ruth T.

Very nice reception staff and doctors. My dad has just moved into the area and registered. He met his new doctor who very nice and thorough. Location and layout is good too with plenty of parking.

Emma P.

The doctors are brilliant, reception staff can be quite rude at times.
Appointments are so hard to come by you have to plan being sick around 3/4 weeks in advance. The reception staff normally tell you to phone in the morning for an emergency appointment but then tell you it's not an emergency so you can't have am appointment! - not sure on their logic on this one!
The communication between surgery and patients is very good, using email, phone and letters.
At the end of the day it is very much like a lot of other surgeries, it is too small for the community it serves.
There is a pharmacy on site - the pharmacy staff are kind and helpful.

Joanne C.

Please enable users to opt for online services (e.g pharmacy 4U). With busy lives some individuals would find it far more convenient to use these type of alternative providers.

The current service is regularly slow, prescriptions not processed on time necessitating a further wait or a second trip. A more flexible approach would result in an improved service for all patients and possibly lessen the burden on the hard working pharmacy team.

Jennifer W.

Outstanding, I moved here from my last doctor in the area due to Ill practice, it's night and day, so helpful staff are lovely, thank you, bless you .

Izabela G.

I wish the surgery joined the electronic system of ordering and approving medication, i. e. Pharmacy2U). I have been using P2U for the past few years and had no problems; I recently joined the Ixworth GP and the surgery doesn't use the system; it approves electronically sent requests from Pharmacy2U by sending back a letter by post. It caused delays in getting life-saving medication for my elderly mother and I had to call 111 for emergency supply. This would spare us time waiting for the phone to be picked up and save the surgery time too. It would be so much easier for patients who work full time.
Please also consider joining askmyGP - a life and time saver as you can explain your problem and the dr can contact you by phone - no need to visit the surgery if it's something minor.
I also feel that the pharmacy doesn't protect my personal details. There's a table immediately in front of the window where you talk to the pharmacist, meaning you're at least a meter away from it and need to loudly confirm your name, address and the DoB so everyone in the waiting room can hear you.
I haven't met any of the doctors or nurses at Ixworth yet, therefore my review relates to the services only.

PurpleHeart

Usually I have no complaints about this surgery but today was different. The GP was AMAZING however another staff member left me feeling quite upset by the way I was spoken to. Hopefully it was a “one off” and won’t happen again. 5 star service usually. 2 stars for today’s experience (no fault of the GP).

Donna C.

New to this surgery but so far the service has been great.
Very welcoming & friendly.