Molton Brown Outlet Braintree - Braintree

Maria K.

Me and my friend Yvonne came into the outlet store in Freeport and was served by Tina. All the staff were fab but Tina was amazing, her knowledge helping my friend with the hair products in store was so good, my friend has had problems with her hair and Tina explained how all the products can help and didn’t do a ‘hard sell’ just genuinely showed such care & understanding even when my friend got upset.
We bought ALOT of products and Tina showed us all the deals that were on in store so that we saved so much money compared to high street prices!
Tina is a valuable member of staff at the Freeport outlet store, all the staff were so lovely but she went above and beyond and so deserves the recognition!
5 stars all the way! 🤩

Daniel J. H.

The customer experience was second to none in this boutique. During the Christmas rush I was assisted by Julie who understood my needs and her suggestions and product knowledge was absolutely amazing, which helped me ensure that I got the perfect gift for the people I was buying for. She also showed me the best way to get the best bang for my buck. I highly recommend checking out this store especially during times when they have special offers. It’s makes it hard to make a wrong purchase.

Lucy F.

I saw Hannah, such a lovely lady, very helpful, I could of bought the shop from her, she listened, understood exactly what I required, just went above and beyond, was very caring, so knowledgeable which really helps with selling as well, as if you know that one product has the same 2 fragences in it really helps I think. Hannah, put them in lovely boxes, stickers on the top as well, for a personal touch, and gift bags as well. Even made the tissue smell lovely.
So I will definitely buy again from there, Thank you 😊

Karen A.

I popped in to buy my favourite body wash and was asked if I needed assistance. I said I had found what I was looking for. Had a lovely chat with the assistant. I was then advising my mother on another product and the other assistant pointed out an offer we had missed. Fantastic service and all with a smile.

Carmen B.

Excellent!
I popped in this morning in search of a diffuser/smell that we experienced on a self catering holiday. The Molten Brown Diffuser in the cottage had been refilled with something else but only found that out after buying Molten Brown Re-Charge Black Pepper online and realising it was lovely but not the one. We still wanted to find the smell from our holiday as we loved it. Initially I thought the owner had used another scent, but same brand. So I was on a quest.
The ladies in the shop were absolutely lovely, it wasn’t a smell that they recognised and they suggested that we contact the owner of the self catering cottage.
We did and discovered it was St.Eval Bay and Rosemary.
Truly never been in a shop and been greeted by such lovely people. So when the Re- Charge Black Pepper needs replacing I will be going there.
Totally recommend

Bogdan C.

Great products if you're willing to pay the price.

Products do smell incredibly powerful, but the fragrances seem more aimed at the older crowd. I don't expect youth like me to be able to comfortably afford them anyways.

Didn't buy anything but ordered the black pepper online for a friend (wasn't in store surprisingly)

Rikki Y.

Great customer service by all staff members. I was served by a young girl I'm sorry i didn't catch her name but she had long brown hair with a nose peirce she was very knowledgeable of the products. She was honest and patient with me especially as I'm indecisive shopper. I felt as if i had a personal shopper with me especially when it was closing time. Even though i spent alot of money Its very rare you get service like that. I'll definitely will be back again . Thank you

Ness M.

Great shop, went in this week for a couple of items and came out with lots of extras and saved a fortune. The sales lady named Julie was really helpful and when she knew some of the purchases were presents she wrapped our goods in tissue and gift bags to give them that special touch. Fantastic service.