Morrisons Cafe - Bishop Auckland

Phil R.

Break fast arrived fast but only the beans were warm, the rest was cold, luke warm coffee from the coffee machine. I asked for sauce when the young lady brought my breakfast, she said I had to cue up at the till, there were a few waiting. Its funny she had 'happy to help' on the back of her vest. WHY NOT put sauce into the computer menu system, why not heat the plates and turn the coffee machine to hot water?

Ally B.

Waited approx 45 mins in a very busy cafe & ended up coming away with a refund. Self service machines not processing orders to kitchen, waited almost 10 mins for clean cups, no spoons available according to staff. The team in there today were absolutely ran ragged & completely disorganised , nobody seemed to be in charge & organising the team, the service was way below standard & staff didn’t know which issue to deal with first, one staff member in particular was completely frazzled. Management desperately need to step in immediately & take control & responsibility. Today’s experience was dire.

Josie I.

Awful, couldn't do their job properly, food was stale with not a single bit of flavour and i would not recommend coming here. Good job morisons🙄

Christopher M.

Staffing was bit of issue. Lady was lively on till but not very tech savvy. She would been better on another task with it being busy queue for customers. There was queue forming and she struggled. Wasn't her fault but if her supervisor had assigned her with a more suitable task. Fine let her on till at quieter times build her confidence up but at peak times a more competent colleague needs take control. When food came breakfast was absolutely lush. We would come back again

Sonyas N. T. J.

Bacon wasn't even cooked cold beans eggs freezing cold definitely do not recommend

Tomm J.

Great serving times, although depending on the order the food can still be a little cold. Great selection of hot drinks and really good prices.

Colin C.

Very poor experience

We queued up to wait for the electronic order boards. Takes ages to find things. Quite a lot of items missing from menu.

Paid and went to collect our drinks. All the coffee machines were broken and there was a kettle and a jar of Morrisons own brand instant coffee there. I asked where the Americanos were and the woman pointed to the instant coffee. Not only did I not expect to have to make my own coffee but didn't expect to pay £2 for 2p worth of awful coffee. I asked why they didnt just remove it from the menu - the woman really wasn't very helpful and eventually just refunded. My partner ordered a glass of milk - again no milk and was pointed to those tiny pots of long life milk. It would have taken about 150 of them to fill a glass. This turned out to be an error though and a member of staff explained to the lady that milk is kept in the fridge. She then poured some into a cardboard takeaway cup and gave it to us

The food came almost instantly, not sure if it had just been microwaved or not. My fish and chips was ok. Not a lot of taste, tons of tiny bones and not very fresh tasting. Batter was nice though. Mushy peas were disgusting, no salt or flavour. My partner had sausage and mash. Tinned peas, dried out sausage and she said the mash was not nice at all

Other members of staff were friendly and helpful, but it was just a miserable experience and I won't be going back.

Tida O.

Me and my partner came out for a meal in your cafe at bishop Auckland, we sat down as we had decided to order online as there was a que and we were in a bit of a rush as we were waiting for my car in the garage. The first thing that went wrong was we had ordered a slush when I went to the counter to collect it the blue one wasn’t frozen and the red flavour looked to have no syrup in it so we asked for a refund and we’re told we could swap it for a bottled drink. One this was not what we wanted and two I’ve now paid significantly more for a bottle of coke. The second thing was we asked one of the waitresses “Karen” where our food was politely as we had been waiting for over half an hour and she replied to my partner saying “it’s not table 39 is it I brought that out 10 mins ago to the table number you put on the order (which was number 3 as the sticker on the table had been ripped off and should have been replaced or rectified with the table number written back on) how are we supposed to know what table it was? To this question Karen responded “you should have looked at the tables around you and seen that table is table 38 and that one is 40” both of which were occupied with people eating their food. karen also stated that if the number is crossed off then you don’t sit there, the only reason we sat here was because most other tables had dirty pots on, even this table had not been wiped. She brought our food out cold and with attitude telling us in that she was “only a waitress serving on my own”. Karen when my partner initially spoke to her immediately knew what table we were sat on as if this had happened before. I find the way she was speaking to us very disrespectful and patronising. The fact she had just taken the food back to the kitchen and not checked (there was only 10 tables it could have been some of them unoccupied) which as someone who has worked in this position before know this is a VERY simple task. I have photographic evidence of the fact your table numbers aren’t up to scratch and if the QR system can have such faults such as not labling items out of stock and damaged table numbers then it should not be in use.

This message was sent to Morrisons yet I have not had a response. Shame on them.