Otley Garden Centre - Otley

Rebecca C.

A magical Christmas experience. My kids loved it. All the Elves made sure each child had the best time, and sleepy Santa was fabulous.

Ann L.

Superb experience for children although ive visited better. Well thought out money spinner, but felt a bit like a money grabbing experiment. I felt it was vastly overpriced in comparision to the others. Superb staff however, including a wonderful Santa. Basic surroundings and just essentially lots of cuddly toys in a small room.
Unsure what the reindeer experience (Advertised) was as the only reindeer was a stuffed toy.
Well stocked toy shop to choose your childs gift from.
Extra negatives...not disabled friendly. Had a considerable distance to walk to the grotto and a lengthy time to stand first waiting for our turn, 15 mins,then whilst the elves told their story, then with Santa etc. Literally no seating other than for children with Santa. Roughly 40 mins including choosing a toy
Going forward i would highly recommend drawing attention to the standing times and consider some temporary chairs.

Joanne C.

The experience of meeting Santa was not worth the charge. I will not be purchasing a ticket for next year, which is a shame as I would have been bringing two children. It’s was an underwhelming visit. Not a long enough experience and Santa needed coaching as to how to interact with children.

Maureen B.

I took my grandson as the event was advertised as a reindeer experience with science experiments. We were told to get there 15 minutes early apparently because people are late. Which meant we had to stand out in the cold before we went in. We were then shuffled into 2 tiny rooms whilst an elf tried to explain about how cool and naughty elf's are. Unfortunately due to a 2 year old talking and interrupting the elf we never got to hear what she was saying. We then went in another room with santa he asked the children's names and what they were getting for xmas which was fine. Handed a packet of reindeer
food. Next room was to collect a present. All rather awkward and amateurish. Nothing about reindeers or experiments certainly not worth the money a poor experience for my grandson.

Azita A.

Our visit to Santa’s Grotto at Otley Garden Centre was absolutely wonderful! This was our daughter’s first Christmas, and it made the experience so special and memorable for us. The event was beautifully organized, and everything from the decorations to the activities was so festive and fun. It created a magical atmosphere that we will cherish forever. Thank you to the entire team for such an amazing experience. Highly recommended!

Jordyn F.

I've never been before the Santa's Grotto was brilliant for the price we paid I think it was better than previous popular place we have been too. The staff did amazing and Santa's put the belief in my eldest son for another year

Thank you.

The let down was the staff in the cafe they didn't want to take our food order we had to wait till we got to the till and I felt it slowed everything down. Food was good just slow on service

Sandra R.

Lovely day seeing Santa and his elves my two granddaughters loved it, also the garden centre is beautiful

Barbara W.

I would like to say a massive thank you for our wonderful yummy afternoon tea today, my daughter booked it as a surprise and boy oh boy what a wonderful surprise! The staff were amazing, the food so tasty and lots of choice. The area put aside for the afternoon tea was so lovely, we felt like we had won a competition. Please pass on our thanks to the staff in the restaurant. Oh and one more thing, your garden centre looks amazing, especially the Christmas sections my grandchildren really enjoy coming to visit, I have booked them to see Father Christmas.
Many thanks,
Barbara Williams and my daughter Katy Lawson |