The team here is always incredibly helpful and genuinely happy to assist, go above and beyond in providing solutions. Even when the item I was looking for wasn’t available, they were more than willing to guide me in the right direction. Excellent customer service, thank you!
5/5
Brilliant staff, always helpful and patience especially sorting out returns.
5/5
Received excellent customer service from Jess today. Nothing was too much trouble. Really polite and helpful, thank you.
2/5
Nothing in stock if you need something urgently, you can get it
4/5
Decent prices for the items for sale. I have ordered a number of times both in store and online for click and collect. I have never had a problem with my order. Before ordering I have done my research so I haven't needed to ask any questions about the products for sale. The staff are polite and helpful when I have been in store
1/5
Not good, turned up to store 3 times to pick up items ordered through click and collect to find they weren't available on arrival after receiving texts to say they were ready to collect!
Seem quite happy to waste my time. Other retailers do a much better job. If it's in stock great, if not don't bother.
Toolstation round the corner far more reliable in this regard.
5/5
Two experiences here and both very good indeed. Very helpful and friendly staff. Click and collect excellent. Will be back.
1/5
Staff on this occasion seemed less than helpful with questions about products that I had purchased in the store. After the final shrug of the shoulders from a staff member another customer said why don't you come to my van and we will see what I can do. Sure enough he managed to solve the problem with the screw fix products in a matter of minutes. I was really surprised by the attitude of the staff as I had heard good things about the store but they just didn't seem to want to spend any time trying to help me at all. Luckily I'm not a builder so don't need to go to places like this often but I won't be coming back here that's for sure.
