Screwfix South Shields - South Shields

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Screwfix South Shields: A Comprehensive Overview

Screwfix South Shields is a dedicated retail outlet operated by the renowned Screwfix brand, catering to the needs of both professional tradespeople and DIY enthusiasts. It’s a valuable resource for anyone requiring a wide range of tools, building materials, and hardware supplies within the South Shields area.

Location and Contact Information

The store is strategically located within the Trade Centre, Unit 2G Western Approach, Maxwell St, South Shields NE33 5QU, United Kingdom. For immediate contact, you can reach them directly at 3330112112. Furthermore, their comprehensive online presence can be accessed via their website: screwfix.com. This website provides detailed product information, stock availability, and store opening hours.

Specialties and Services

While specific specialty areas aren’t explicitly listed, Screwfix South Shields offers a vast inventory encompassing:

Tools: A comprehensive selection of hand tools, power tools, and tool storage solutions.
Building Materials: From timber and plumbing supplies to electrical components and paint.
Hardware: Fasteners, fixings, and a wide array of hardware products for various projects.
Batteries: A readily available source for batteries of different types and sizes.

They also provide several convenient services to enhance the customer experience, including:

Delivery: Offering a range of delivery options to suit individual needs.
In-Store Pick-Up: A useful service for customers who have ordered online.
In-Store Shopping: A traditional shopping experience with knowledgeable staff.
On-Site Services: (Details regarding these services can be obtained directly from the store).
Same-Day Delivery: Providing rapid delivery for urgent requirements.
Accessibility Features: The store is designed with accessibility in mind, boasting a wheelchair-accessible car park and entrance, ensuring a comfortable experience for all visitors.

Payment Options and Customer Feedback

Screwfix South Shields accepts a variety of payment methods, including credit cards, debit cards, and NFC mobile payments, reflecting modern customer preferences. The store has garnered a strong reputation, evidenced by a substantial 298 reviews on Google My Business, with an impressive average opinion of 4.4/5. This highlights a consistently positive customer experience, suggesting a focus on customer service and product availability.

Notable Customer Interactions

Feedback consistently points to the quality of staff assistance. One notable example demonstrates a commitment to personalized service – a customer, Peter White, reported receiving exceptional guidance in selecting the right window handle, including assistance with modifying a product to perfectly fit his needs. This exemplifies the dedication to helping customers find the ideal solution.

Conclusion and Recommendation

Screwfix South Shields presents itself as a well-equipped and customer-focused retail outlet. Its convenient location, coupled with a wide selection of products and services, makes it an ideal choice for anyone undertaking a project, big or small.

We strongly recommend visiting their website at screwfix.com to explore their offerings further, check for current promotions, and ultimately, to contact the team directly via their phone number 3330112112 to discuss your specific requirements. We believe Screwfix South Shields can be a valuable partner in your next project

👍 Reviews of Screwfix South Shields

Peter W.

5/5

South Shields shop is well stocked and easily accessible and well respected by customers I’ve talked to.
Previous assistant was great but today I found Micah to be as helpful, if not more so.
Needing a new window handle , he guided me through various options and types, to find most suitable.
The best match needed to the metal shaft to be shortened. Micah lent me a hacksaw and space to cut it.
Job done and fitted.
Thanks once again.
Yours
Peter White

Christopher W. D.

5/5

Needed a few plumbing parts to shut off completely, a dripping tap in the greenhouse for the winter. Checked on line, all items in stock at the South Shields branch. The guy on the checkout had them on the counter ready to go in minutes. Excellent branch, friendly staff and always so very helpfull. This company works because they mix in old fashioned shopping values with modern techniques approaches.

Michael N.

4/5

Very extensive range of products available at this store. The prices are also very competitive and most items are in stock and readily available. One can also order on line and click and collect. Located in a small industrial site I never have a problem with parking.

Steve L.

5/5

Staff always so helpful nothings a problem to them
Good to see staff so happy and cheerful at there work 🤗

rebecca C.

5/5

Excellent store with great customer service for trades people.

Milissa

1/5

Took a friend here to just buy a simple door handle, however they asked for their name and address details, told its company policy to back up receipt, so she left empty handed. We did however go straight to wicks across the street, who gave her one no problen and no details required. If people dont want to give their details they shouldn't have to.

Steve B.

1/5

Went in to purchase a tube of poly filler asked for my name and post code. Refused to give it I didn’t get the poly filler. When I enquired “Why should I provide my details” “it’s company policy”. That’s rubbish as they sell your details on to other parties. I left and went to nearby DIY store without any problems. I’ll not be back .

Paul M.

1/5

Rip Off
Got to say probably the worst customer experience ever at Screfixw South Shields,
Looking to buy 5ltr of Ronseal ultra decking oil £49.99, didn’t have use of the car today so walked to the local branch to pick it up
Barber Walker please invest some time in your people,
Screwfix aka Kingfisher have the pricing software to ensure that they are charging fair and reasonable prices. But they choose to rip consumers off.
In a market where products are available in many locations the difference comes down to price and in 1.2 seconds over 25 locations have come up cheaper many of them greater than £10 inc delivery.
The second being the service which for me is driven by the senior mgmt team, to get the response “it’s head office” and an attitude that is “Computer says no” is not good enough. Maybe try looking at locally know competitors and try saying we could match this instead of the one presented by the customer, customer service is there to help but certainly not in this case, the lady in the pink high vis was only too keen to share your name when asked.
Plus point is at least my pension should be growing exponentially