Surbiton Local - Surbiton

Roy S.

I have been a frequent shopper at this store but encountered some challenges during my recent visits. The younger gentleman at the register seemed to misunderstand my intentions when I purchased items from the reduced section, specifically the 2 for £3 area. I offered to show where I found those items, as I believe clear communication could resolve any confusion.

Additionally, I've heard similar feedback from neighbours who have experienced unkind interactions. The store might benefit from ensuring that reduced items are properly price-tagged, which could help avoid future misunderstandings.

Given these experiences, I think it may be best for me to explore other shopping options for now.

Jagruti S.

Absolutely the best shopping experience in Surbiton! The store has a great selection, and the customer service was top-notch. The owner personally helped me with my query and was incredibly polite and helpful. It’s rare to find such genuine and attentive service these days. I’ll definitely be coming back — highly recommended!

Paul G.

Rude staff who follow you round shop like you're a shoplifter while whis
pering in their own language. Then there is always a problem at at the
where they try to charge you for the last item on the previous customers list. Totally dishonest. Haven't been there for months

savannah R.

Bought some chocolate from their store, only to come home, open it and find that there is mould on it, and some sort of water/condensation? Tried to take to back to them and explain that it is rancid, to which they said they wouldn’t take it back because it has been opened which means they wouldn’t be able to re-sell it! Erm.... re-sell it? It’s mouldy? First of all, Why would they try and re-sell it. Secondly, how was I meant to know it was mouldy if I hadn’t opened it?.... absolutely disgusting!

Emilie D.

I went to pick up my Hermes parcel and on arrival was asked my name and then pointed in the direction of a huge pile of abandoned dumped parcels for anyone to go through and take as they please. My parcel was not there even though their scanner had said it’d been delivered. They told me to come back the next day, which I did and still it was not there amongst another pile of dumped packages. I wouldn’t be surprised if it was pinched by someone as they were an expensive pair of trainers from a well know high end shop. I will NEVER use this place to either collect or drop off a Hermes parcel as it really is a shambles and would advise everyone else to use at your own risk.

rich1717

Like everyone else says - avoid these people for parcels; dealt with an arrogant boy working there who claimed my parcel wasn’t there. Ended up going to huge lengths with UPS to track down as he couldn’t be bothered. Guess what - it was there but Arrogant little boy to blame for not looking properly

James C.

I recently visited this grocery store in Surbiton that truly stands out for its exceptional product availability and the helpfulness of its owner. The store is impeccably organized and offers a wide range of high-quality products, from fresh produce and pantry staples to an impressive selection of beverages. What makes the shopping experience even more delightful is the owner, who is incredibly friendly and always ready to assist with any inquiries or recommendations. Their commitment to ensuring customer satisfaction is evident, making a top choice for all your grocery and off-license needs if you live nearby.

Tomris ?.

The owner and workers been always helpful when I am there. Specially thanking owner for helping with my DHL parcel. Sorted out for me super quickly even having issues with the barcode.