Tefal Outlet - Braintree - Braintree

Naseem U.

Had an great experience in the Tefal Braintree store. Ethan has excellent knowledge, from frying pans, to the cookware sets and the air fryers. He even told us about the in store 10% promotional offer.

His colleague helped advise us on chef knives and also had really useful advice.

I came into the store intending not to purchase anything and left with a dent in my wallet.

The three members of staff were all super friendly, helpful and very welcoming to our dog. I wouldn't hesitate to shop this branch again.

Stephen K.

Speak to mark today at Tefal.
Simply put I cannot tell you how good he was!
Myself and wife just wanted someone information on air fryers….
Everywhere we have been as per usual the assistant doesn’t assist and generally knows nothing about the products they are helping selling. He was so very logical with his approach , straight to the point and so very professional I simply had to do this review !
Thank you mark for reinstalling my thought on humanity and well very unusually a great service from start to finish !
Tefal will definitely now be my first port of call.

Zoe A.

Visited the Freeport branch and was assisted by Mark, he was beyond helpful, did not push for a sale and talked us through everything we looked! Would visit again! Over the moon with our purchases too! Thank you Mark ☺️

Janet S.

Been into the shop a couple of times now…
& found the staff to be very helpful & knowledgeable.. so very happy with my purchases.. induction sauce pans,
Air fryer, kettle & wok..
Just want to say a big thank you to Mark..
He gave me.. all the information.. I needed & the time to think
He also helped me to my car.. even though .. I forgot where I’d parked..🫣

David C.

It is pretty expensive in here, even with the discounts. While the staff are friendly, I have to say the customer service is disappointing. We asked them to sell us a replacement pan for our Actifry (which we bought in here) and they referred us to a telephone helpline. The bottom line is, they're happy to sell the expensive shiny gizmos, but the minute the shine wears off and you need parts, you can forget about getting any support in the place you bought them from. Disappointing.

Sam L.

Thanks so much to Mark for his honest and helpful guidance to purchasing an air fryer. He was such a good salesman that we purchased two! He even carried them to the car for us, good old fashioned service as it should be.

Stephen C.

We received excellent service from Mark as we bought our Nespresso coffee machine from there. There were many different models to choose from and we didn’t have a clue but he was very helpful and patient in explaining all the pros and cons in each so we were able to buy the right one for us. Thank you

Serg P.

Good prices. One star for that. That's all on a good side of things.
Got high-end Krups Nespresso machine and Tefal kettle less then 3 months ago. Both under 2 year warranty. Both failed in 3 months simultaneously... Came to the shop for replacement: been told to a) wait for 6-8 weeks for kettle to be repaired... no replacement... no refund... b) deal with Nespresso machine by myself directly with Nespresso... no replacement... no refund...
This was the last time I stepped in to this shop and the last time bought Nespresso coffee maker and Tefal kettle.
Update: received kettle in one week instead of 6-8 declared.