Trade Outlet (Blacon) - Chester

Diane H.

Casual buyers beware, we visited the saltney store yesterday, picking up a few items, boxes are taped closed, you are asked not to open them, but you can open them at the till, some items are marked untested, I strongly advise you to have them opened. A lesson learned for us, we purchased a Rigid Power Spin Drain Cleaner for £20, literally money down the drain, on opening the box at home it was used, rusted broken bits and parts missing, also an expanding curtain rod we bought had broken fixings so is completely useless, my daughter purchased a Paper Shredder that on opening at home was used, jammed with paper and the shredding blades were rusted, I believe this is a very clever way of selling on damaged, faulty and literally boxes of rubbish, even a brand new toy we bought for our grand son had damaged parts, be very aware, what you think you're buying may not be what you get, and you are stuck with it! Sold as seen! My advice open everything even if you have loads and there's is a que, the management are well rehearsed in their reiteration of their returns policy, you have to wonder why! Very very disappointing experience.

Stephen W.

We really wanted to like this place and the idea behind it is good but the reality is a mess...

The biggest issue we have is we spent a couple of quid, went to the till cash in hand "sorry we don't take cash"... with an under £2 purchase they would of been better to have refused sale than take card with fees etc. Cash is always king.

The place is very cold inside and the "stock" just seems to be thrown anywhere on the shelves. 90% seems to be bin fodder.

The items that are easily identified are not that cheap.

If your local it's worth a look but not somewhere to travel for.

Geoff G.

Lots of random items for sale, an ever changing list. You have to visit to see what's on offer.

Shelves can be stacked a bit randomly it seems. Most of the goods seem to have come from China and are typically returns or otherwise unwanted items.

If you're after a bargain but have no pre-conceived ideas what that bargain might be, then this is your place.

Lynne C.

What a shambles of a shop. Boxes pile high on shelves and mostly with no reference to the sign at the end of the shelving. Boxes open and empty. Staff just popping items on shelves on top of other stuff. No order to items. Won't be visiting this trade outlet again. Wallasey one is about the best

Adrianna Z.

If you would like to get cheap small stuff it's okay but do not recommend buying anything expensive. We've been a loyal customers but we felt scammed lately. I understand that buying UNTESTED things is risky so we've already thrown out a few things and never complained. We bought something expensive lately and branded as NEW but the thing wasn't working so we came back the next day. Sadly the management of this place didn't want to do anything about it. The staff at the shop is lovely. It's just wrong to sell faulty things branded as new and don't care about your clients. It's not always a bargain... sometimes it's just throwing money in the bin.

Leland H.

Amazing items in stock workers VERY polite but didn't have any console games for sale but other than that it was good

Emma L. R.

Can’t rate this shop any higher thanks to the staff in saltney branch for getting in a pink Christmas tree for my daughter excellent service. I’ve found so many little gems it’s been great to have this on area I do love a good bargain never been disappointed. Thanks again highly recommended

Gemma W.

Everything I bought when I got it home was broken. As I understand the kettle I purchased had a risk of not working which it didn’t I completely understand with that item. But the photo frame was broken when I opened the box, the light and remote were both broken and the blanket was torn. I have obviously been very unlucky but to say I was pleased is definitely not correct! I spent nearly 18 pound in total with vat for nothing but broken items! It was disappointing as I always hear good things about the store unfortunately my experience was not good.