Asda Goldthorpe Supermarket - Rotherham

Cheryl D.

Absolute hate this place. will be taking my complaint as high as I can. Pauline was following me round store to begin with lord knows why. Then I was in the line behind people patiently waiting. The cashier shouted next please I started to walk across to which Pauline the employee of the year shouts. Theres a line here. So I shouts yeah shes just shouted me from there. The cashier said yeah she has. She never appologised nothing just carried on doing whatever.

Rusty D.

Took a package back today where it's seal was compromised. I only noticed the day after when it started to smell in my fridge (strong odour of onions). Knowing the package was compromised I didn't eat it and decided to return it on my next shopping day, which turned out to be 14hrs after the expiry date on the product.
I was met with a total lack of understanding or professionalism by two employees. One just made faces and said it wasn't their problem.
To me it didn't matter that the product was 14hrs over it's expiry date as it was not exactly able to be re-sold. And the food doesn't have a timer on it, where it goes off at midnight.
The food was smelling 3 days before it's expiry date so an extra 14hrs makes no difference. And the food should still be safe to seat after 14hrs. I wasn't going to make a special drive to Asda just to return a £1.40 product. Senseless.
One of the staff even said that it was smelling because it was out of date. How ridiculous. This is supposed to be an air-tight sealed product. It was clearly defective. These things happen.
If it's just a case of not accepting products after the expiry date, they could have been professional and friendly enough to state just that.
But no, instead I got sour looks and treated as if I was trying some sort of scam.
Another staff member said "Well we can't do anything with it now.". What? What were you intending to do with it anyway?
Needless to say, as soon as I got home, I contacted Asda UK to complain, who took down the feedback and issued me with a gift voucher for £2 to cover the purchase.
These staff need training. Why anger a regular customer for the sake of £1.40?

Adrian A.

Hello. in the morning (9.30/30/03/2024) I went to your supermarket (can be seen on CCTV) to buy breakfast for the child. I arrived at the cash machine where I did the operations to pay for the product (price 1.70£). by mistake I clicked on card payment while I wanted to pay cash and inserted £1.70 in coins (one of £1, one of £0.50 and one of £0.20. the machine did not receive the order (normally because I wrong) I called "halppe me" (a lady with white hair) to help me. she tells me what I did wrong and I redo the order. the problem is that I found that the car returned part of the money to me. I explained and asked to the car is checked. that halppe me (that lady with the white hair) cheated another lady who tells me something like that it wouldn't be true. I tried to insist with the explanation that it's not a problem for me 0.50£ but if it happens again at 10 people a day this is not good. I can understand the machine's mistake but I can't understand the behavior of the employees. after all we are the customers and if we weren't there you wouldn't be.

Mark S.

Far too many premium branded products, when Goldthorpe is a deprived area.

Debbie D.

Used to love shopping in Asda now I hate it! The staff were helpful and had a personal touch but now its all self serve! I particularly liked the Saturday before mothers day when two of the cash self serve were out of order! Massive queue's for people wanting to pay cash! I waited patiently as I believe cash is king! The camera on the self serve isn't scanning my shopping,its scanning my face! 🤔(Facial recognition)!!!!!!!!!!!!!!!!!!!

Luke T.

Just had a quick visit to Asda at goldthorpe on my way home, stood in a queue at cigarette counter to be spoken to like a dog. Do me a favor Mrs "s try some customer relations. Little more organistion wouldn't go amiss.

carl

Hate going to this shop. Theres always a queue at the cigarette till which takes ages and all the while theres 3 or 4 staff stood gassing about 6 yard away. Heres a tip - rather than stand about watching people queueing and asking if they want to use the self serve checkout why not jump on a till and actually serve some customers.

Tasha -

As it was a while ago I cant remember the exact date and time of that visit but my opinion still stands that the customer service and attitude of some of the ladies that work there is appalling. In fact I saw it for myself last week between 3 -5pm 11th october. A lady was stood there with a couple of bags full of shopping waiting to speak to one of your staff. She must have been stood there a good 5 minutes while all the while there were 2 of your staff talking and blatantly ignoring this poor woman. Pardon my description as i mean no offence but one employee was an older woman with curly hair and a permanent confused/vague expression on her face and the other a younger woman with longish dark hair and gaunt eyes.
Anyway, the woman who had been waiting for several minutes and had been repeatedly ignored finally lost her rag, and I mean she really lost it, she threw her bags of shopping on the floor and gave the 2 who were supposed to be working there what for as she was leaving the shop. What was their reaction you might ask? Well rather than an apology for being so ignorant or maybe even an excuse or reason as to why they let a customer who was waiting to pay for her shopping stand there for 5 minutes whilst they conversated, one of them shouted a sarcastic "have a nice day" as this clearly irate customer left the shop.
I hardly ever write any reviews good or bad, and I certainly wouldnt write a bad one just to get someone into trouble. In fact, I probably would not have replied to your answer to my review tasha if I hadnt witnessed what i did last week but I feel obliged to try and make someone aware of what goes on in that shop. That lady customer was certainly not the first person to lose her cool in that shop and I dare say she wont be the last.

Thankyou for replying to my first review and im glad I've got that off my chest,

Regards, carl.

VERA K.

Only given one star because I can't give zero .I had to use self service while one of the assistants stood far away just watching over everyone , my automat self-service didn't work well so i had to ask her to come and help me 3 times , i ask her to stay next to me , but she preferred to walk away 3 times. Her behaviour was just RUDE and DISRESPECTFUL. Asda needs to address Customer Service!!!!