EE - Staines

Address: Elmsleigh Centre, Unit 45 North Mall, Staines TW18 4QB, United Kingdom.
Phone: 1784227140.
Website: ee.co.uk.
Specialties: Telecommunications service provider, Cell phone accessory store, Cell phone store.
Other points of interest: Onsite services, Wheelchair accessible entrance, Wheelchair accessible parking lot, Debit cards, NFC mobile payments, Credit cards.
Opinions: This company has 105 reviews on Google My Business.
Average opinion: 3.8/5.

Location of EE

1784227140

EE, located at Address: Elmsleigh Centre, Unit 45 North Mall, Staines TW18 4QB, United Kingdom. is a well-known telecommunications service provider that offers a wide range of cell phone accessories and plans. With an onsite presence at the Elmsleigh Centre in Staines, this store is easily accessible to both local residents and visitors.

As a leading telecommunications service provider in the United Kingdom, EE is renowned for its reliable and high-speed mobile data services, including 4G and 5G networks. At the Staines store, customers can expect to find a wide range of cell phones from top manufacturers, such as Apple, Samsung, and Huawei. Additionally, the store also offers a variety of cell phone accessories, such as cases, screen protectors, and chargers.

One of the key features of EE is its commitment to accessibility. The store has a wheelchair-accessible entrance and parking lot, making it easy for customers with mobility challenges to access the store. The store also accepts a variety of payment methods, including debit cards, credit cards, and NFC mobile payments.

According to Google My Business, EE has received a total of 105 reviews, with an average rating of 3.8/5. Many customers have praised the store for its knowledgeable and friendly staff, as well as its wide range of products and services. Negative reviews have primarily centered around issues with customer service and billing.

Reviews of EE

S S

1/5

Awful customer service!
Toja is extremely rude and needs intensive training on customer service skills. If your being paid by a business to work you need to he delivering the customer service whi h is expected and not be rude to customers. Absolutely disgusting behaviour and attitude. Going by other reviews on here I'm not the only one who thinks this store is a disgrace. Would never recommend this particular store. I'm sure this isn't a reflection on all the other stores who do deliver outstanding customer service.
This store in Staines- maybe an intensive course in delivering customer service is needed!!!

Heinhtet Soe

1/5

Today I have been to EE store at Elmsleigh shopping centre.Customer assistant name is Naveed. He look like help me but he doesn’t help me. I feel like that he was pushing to me by other way. He didn’t listen what I explained to him. I have mobile contact about £34.42 per month for me and my wife and then he wants me to help going down £26 per month . Actually I paid £9.42 per month previous contract and allowances was 1GB data. When EE took over from BT , I get unlimited data from EE broadband and I am still paying for £9.42 and my wife sim is £24.68 per month. This guy didn’t see my account properly or maybe he pretended he doesn’t know. If he really wants to help customers he should change my wife SIM card £24.68 to £13. No need to change my sim contract . In the meantime he is going up my EE broadband £4 more unnecessary to use, I feel like dishonest to customers. Actually we don’t need 500 mbps but he try to say that if EE boardband price increases £4 more in present contract and then he can reduce mobile contract deals . So I was confused and I phoned to customers service, customer service said that i don’t need to change new contract or pay more £4 each month if I don’t want more mbpps. So If I feel like cheating to innocent customers. We are ok with 150mpbs.
And then at end I kindly explain to him. I should not pay for £13 per month. My sim is £9.42 and I already got unlimited data. He didn’t listen and rude manners. I should pay £23 per month for both sim instead of £26. So I phoned to customers service.Let me say that I give to credit to customers service online because customer service online is very smart, honest and very helpful. They said to me that you are right , I need to pay £23 per month and then they refunded to me £72 to my account for two years because of £3 overpaid every month for two years. They can’t restore my benefits back.Now I lost my benefits even I received £72 from EE And then I cancel broadband to pay £4 more every month. It wasn’t necessary to use. I remember customers assistant named and I will still complain to customers service again. I am not happy that way of he treated to innocent customers.
Be Honest ! Be Honest. Please Please

Ashleigh n

5/5

Went in today with my partner, Naveen was very helpful. Helped us choose a phone with a contract that suited us. Thank you so much!

dan wilson

5/5

Walked into o2 to try and trying to sort my contract out and was not made to feel welcome. The guy at the desk made 0 effort and did not even say hello.

Decided to give EE a go, and was greeted straight away by Naveed who delivered excellent customer service through out our interaction. He got me set up with a good contract and superseded my expectations.

Thank you very much 5/5

Arron Lynch

2/5

Staff seem to be more inclined to push a sale on you than being actually helpful.
If you make enquiries, they can be short with you, and once you have given them the sale, the after care in store is very poor.

There are verry few options on display apart from Samsung and iPhone so unless those are what you are after, you won't get hands on with what you want to buy.

Waited for half an hour to see someone, locked eyes with one of the staff so he knew I was waiting. Another couple came in and then he saw to them first. Not even a "sorry be with you in a minute".

Perhaps other ee stores are different but my experiences here haven't all been that good.

Tal Keren Kaminsky

1/5

Absolutely unprofessional service!!
Wanted to get a contract with roaming to a specific location and got a deal that I signed only to discovered after on a call to EE that this option didn't exist at all and I'll have to pay extra.
As well, made us sign a false contract to get a discount on our BT contract with the promise of fixing it after receiving a phone call from their manager that never called only to discover that everything we were offered does not exist, again.
Will never go near this EE shop again.

Marcin Kielbowicz

5/5

The staff was excellent, very friendly and had professional attitude to the customer. My query was sorted very quickly. Best EE Shop in Staines.
Security men .

Cindy Harvest

1/5

Quick service to renew phone upgrade and contract and there it ended too much bother to transfer my data to new phone.